Azul Brazilian Airlines Reviews

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flight azul covid test test agency cancelled flight date reservation advance bags
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Buy extra luggage

I need buy extra luggage nobody answer the phone please send me number or call me 954593**** Appreciate Paula Dourado
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ID
#2990281 Review #2990281 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Horrible, no one answer the phone. I have a simple question regarding COVID test and not being able to talk to someone about is just no fair I’m thinking of going to the airport one week before my fli

No one answer the phone I have a simple question about COVID test and not being able to talk to someone is frustrating, no empathy to a customer, why is so difficult to get answers?

User's recommendation: Be ready for lack of consideration as a customer.

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ID
#2903152 Review #2903152 is a subjective opinion of poster.
Pros
  • Direct fligth
Cons
  • No customer service
Preferred solution
Let the company propose a solution

Azul continues not to reply! Nor to refund for cancelled flight.

Azul cancelled our domestic flight in June 2020 but has not refunded us nor replied to emails. Clearly not a company to trust!

User's recommendation: Avoid Azul.

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ID
#2839283 Review #2839283 is a subjective opinion of poster.
Location
Camden, England

I left an Ipad on my flight from VCP to FLL on 07/26/2021

I have nothin against Azul Airlines! I just forgot an Ipad on board and was trying to recover! I do hate how I was treated at Justfly an agency where I got the tickets for 3 x already! They try and did charge me extra to change a flight that I disagree with! They lost a good client.

User's recommendation: Buy tickets straight with Azul Airlines.

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ID
#2735119 Review #2735119 is a subjective opinion of poster.
Location
Fort Myers, Florida
New Reviewer

Changing flight

I have a flight for today , Im not be able to make it, the COVID test didnt come on time , I called the agency they are not be able to help us
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ID
#2727344 Review #2727344 is a subjective opinion of poster.
Preferred solution
Change the day

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New Reviewer

Refund for cancelled flight

In November 2019 I purchased flights for two people from Fortaleza to GRU for June 2021. This flight was cancelled by Azul due to coronavirus restrictions on travel. I purchased through BudgetAir UK, who have been advising since the cancellation that they are awaiting the refund from Azul, which is now 14 months ago. They have now advised me to deal direct with Azul. My flight was Mon 29 June 2020. E-ticket number XXX. Online check-in Ref: XXX. Passengers XXX and XXX Can you please advise me how to secure my refund or a voucher which I can use for future bookings with Azul? Regards Lynne Benson

User's recommendation: It seems to me that Brazilian airline companies are unreliable in terms of customer service (I have an amount still owed by GOL too) but that Azul is the worst. They make no effort to respond to customers or to travel companies.

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ID
#2721156 Review #2721156 is a subjective opinion of poster.
Pros
  • Good routes
Cons
  • Unwilling to refund after cancelling flights
Loss
$362
Preferred solution
Full refund

Another date to flying

Azul Brazilian Airlines - Another date to flying
I would like to confirm the new date of my reservation R4VKU6 but to know why the national flight was not changed and I bought the package, even paid for two more bags. Thank you in advance, and I am waiting for the response. My reservation is IF9DMZ
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ID
#2124285 Review #2124285 is a subjective opinion of poster.
Location
Lisbon, Lisbon
Service
Azul Brazilian Airlines Flight Booking

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