Anonymous
map-marker Muskogee, Oklahoma

Quiero saber de mama

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hola ! Vivo en Estados Unidos!

Pero no se nada de mi mama desde Diciembre 22 / 2023

Por favor ayudenme estoy muy preocupada por ella

View full review

User's recommendation: Claro que si

RICHARD C Dkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Robinson, Pennsylvania

INEPT TAKE-OUT SERVICE, TERRIBLE FOOD & LACK OF CUSTOMER FOCUS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Azteca America - INEPT TAKE-OUT SERVICE, TERRIBLE FOOD & LACK OF CUSTOMER FOCUS

This is the complaint I filed with them verbatim:

"I have to say that this take-out experience was a disaster from beginning to end.

The only things I can say positive is that my order was ready at the time promised and the entree was generously sized. The rest of the experience goes

as follows:

1.

I elected to pick-up at the restaurant. Once there, I drove around the building completely but there was no designated pick-up point. Other restaurants have figured this out and offer parking up front. Some have numbered signs and allow you to check in by texting the parking space # and the order is either brought out to my car.

Minimum would be a text to alert customer that order is ready. Your restaurant offers none of these courtesies;

2. The website offers NO PICTURES of the various items - only a box with a brief description to click !! Decision-making would have been infinitely easier with some color photos rather than searching the descriptions;

3.

NO DRINKS OR DESSERTS OFFERED !! I've never ever seen this from any other restaurant before !! I mentioned this glaring omission to the staff at the pick-up point. I even asked if they had a hand-out menu with these missing items on them - FOR NEXT TIME.

Not surprised that they did not have one to give;

4. BIGGEST AND MOST GLARING MISTAKE - I ordered a chicken burrito but got one filled with steak - much of which had to be spit out because it was

TOO TOUGH !!!

5. I received a fork WITH NO KNIFE and ONE napkin !!! Again, lack of customer service and courtesy on your part;

6.

I got a big bag of tasteless nachos and one container of salsa which ran out half-way through.

7. You harvested a phone number but for what purpose ?? Plus I got no e-mail asking for feedback on my experience.

I guess take-out/pick-up is an afterthought with you folks. AZTECA is the second mexican restaurant in that location; JOHNNY CARINO'S came and went like a flash.

How do you expect to survive giving such terrible service and offering such bland and unexceptional cuisine ??

I should get a refund for the price I paid for this awful experience.

I see no reason to ever come back to your restaurant."

By the way - no refund ever received. One of their managers was to call me but that never happened.

Picture below shows the undigestible "chicken" I had to spit out !!

View full review
Loss:
$23
Cons:
  • Terrible website menu
  • Poor takeout layout
  • Wrong item prepared

Preferred solution: Full refund

User's recommendation: DON'T BOTHER WITH AZTECA !! BETTER OFF GOING TO TACO BELL ACROSS THE STREET !!

Anonymous
map-marker Gardena, California

Because I want to make sure how can I report an abuse from my Mexican consul

The Mexican consul are abuse and taking advantage of the situation about the matricula consular ID. In certain point they are forcing you to buy a document that you don't need it.

View full review
Manuel R Kem

Mala señal

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

La señal en San Francisco California es muy mala y me gustaría preguntarles por qué no ponen el canal en Roku ya que Estrella TV es asocia de Azteca América y Estrella TV si tiene varios canales en Roku me gustaría saber porque TV Azteca oeste americano lo hace lo mismo digo ayudaría muchísimo

View full review

Preferred solution: Pregúntales por qué no ponen la señal de Azteca América en Roku

KP K Zha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The sound quality is awful !! I don’t know why they haven’t done anything about it, please review it, I received Azteca America through Xfinity in St Lucie County, Fl.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The sound quality of Azteca America channel is pitiful, the constant music/noise on the background doesnt allow to hear the conversations

View full review
Pros:
  • Programs are interesting

Preferred solution: Change the sound quality is awful

User's recommendation: Be aware the quality of the sound is horrible the programs are good and interesting but the sound makes you want to change the channel. Maybe is the constant music in the background doesn’t let you listen to the programs

Brands Related to Azteca America

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article