Aztec Renewable Energy Reviews

First email to Charles CrumpIey was July 8, 2022-I guess the only way to get noticed is to give a 1 star review- so here I go. I had my system installed about 6 years ago- 21 300W panels- with SolarEdge SE5000 inverter. I was told it would cover close to 100% of my electric bill- but noticed the electric company recently is only giving me about 1/3 of kwh which should be produced. 3 weeks ago I started contacting Aztec Renewable to have my panels inspected/checked out to confirm they are working to factory specs. I attempted to sign onto the SolarEdge website- but was told the website was shut down/changed to a new inverter/website. I have emailed Mario Caballero 3-4 times in the past 3 weeks but no progress. I know my panels have a 25 year performance guarantee, I may need to get them changed/upgraded... Edit- I am not sure what part of this is considered slander? It's all true statements.. Maybe if I was informed how to contact SolarEdge----helping me-- instead of threatening me with an attorney, and 2 statements from Charles Crumpley- "If we fail to close a job because of your reviews, Im taking your property"- AND "If your reviews remain posted, I will see you tomorrow personally". Maybe SolarEdge can help me fix the problem if Aztec Renewable can't. IF I was assisted in fixing the problem, then I can give a 5 star review. Charles did stop by to investigate the problem about Sept 6th, found out the internet monitoring system is not connecting. Charles stated it would take approx 1.5 hours to fix it. Today is Sept 27th 2022 and I have not seen or heard from Charles Crumpley. I changed my review to positive hoping this could get fixed, but at this time- Charles last statement to me was "We are going to provide the labor for free in trade for positive reviews. Please get those changed and we will get started. If we don't perform, you can always go back to negative".

User's recommendation: Google search all contractors and businesses before you get work done.

These guys are the cream of the crop when it comes to being unresponsive to serious customer issues/concerns, providing terrible customer service after the 'job is done' and providing little to no priority on warranty work when equipment issues arise. There are so many well run energy efficiency companies out there. If you want to become energy independent than do the research and read as many customer reviews as you can. Make informed decisions and have contracts in place to keep you protected from companies like this.