Stacy H Qom

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Having problems with system, No Assistance from installer.

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First email to Charles CrumpIey was July 8, 2022-I guess the only way to get noticed is to give a 1 star review- so here I go. I had my system installed about 6 years ago- 21 300W panels- with SolarEdge SE5000 inverter. I was told it would cover close to 100% of my electric bill- but noticed the electric company recently is only giving me about 1/3 of kwh which should be produced. 3 weeks ago I started contacting Aztec Renewable to have my panels inspected/checked out to confirm they are working to factory specs. I attempted to sign onto the SolarEdge website- but was told the website was shut down/changed to a new inverter/website. I have emailed Mario Caballero 3-4 times in the past 3 weeks but no progress. I know my panels have a 25 year performance guarantee, I may need to get them changed/upgraded... Edit- I am not sure what part of this is considered slander? It's all true statements.. Maybe if I was informed how to contact SolarEdge----helping me-- instead of threatening me with an attorney, and 2 statements from Charles Crumpley- "If we fail to close a job because of your reviews, Im taking your property"- AND "If your reviews remain posted, I will see you tomorrow personally". Maybe SolarEdge can help me fix the problem if Aztec Renewable can't. IF I was assisted in fixing the problem, then I can give a 5 star review. Charles did stop by to investigate the problem about Sept 6th, found out the internet monitoring system is not connecting. Charles stated it would take approx 1.5 hours to fix it. Today is Sept 27th 2022 and I have not seen or heard from Charles Crumpley. I changed my review to positive hoping this could get fixed, but at this time- Charles last statement to me was "We are going to provide the labor for free in trade for positive reviews. Please get those changed and we will get started. If we don't perform, you can always go back to negative".
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Cons:
  • New customers more important than to fix present problems

Preferred solution: Fix monitor system.

User's recommendation: Google search all contractors and businesses before you get work done.

Romie B

Terrible management & customer service

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These guys are the cream of the crop when it comes to being unresponsive to serious customer issues/concerns, providing terrible customer service after the 'job is done' and providing little to no priority on warranty work when equipment issues arise. There are so many well run energy efficiency companies out there. If you want to become energy independent than do the research and read as many customer reviews as you can. Make informed decisions and have contracts in place to keep you protected from companies like this.
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Loss:
$24000
Pros:
  • Cheap
Cons:
  • Careless
  • Reality of getting nothing but promises and ripped off
  • Unresponsive
Reason of review:
Warranty issue
Shakeira Sln
map-marker Del Rio, Texas

They talk well but do not trust Crumpley

I spent 27K and they installed them quickly but not where I wanted them. I wanted them on the work shop and garage not the main house but they put one row across the main house so I would have to pay more in case of hail to remove the panels and replace them.

This company should not be paid until you are satisfied I made a mistake......

*80 words minimum beware of this company, they have a good product but they only care about their bottom line not yours........

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Loss:
$7500
Cons:
  • Where they installed one row of panels
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Guest

None of this is true. After installation the customers roof experienced hail damage and he decided to upgrade his roof to metal.

The insurance company paid us to remove and reinstall the panels on his new roof. He asked us to run the conduit in his attic and change the location of the panels from the prior location. We complied with all his request. He did not however enjoy us asking for the insurance money upfront.

This is our policy for small labor only projects involving insurance companies. The first 27,000 he mentioned was for the original installation.

He was a cash paying customer and paid 60% down and 40% at completion. He inspected the installation, signed off, provided our crew with an excellent performance rating and made final payment.

Guest

Dear Red, it was removed because it was WRONG, and Libel. You could have had a working system if you had listened to us when we told you we could NOT get a permit to install in the location you insisted on!

The front of your home! Then you decided on your other property but changed you mind. We have no problem installing a Solar System any where it is legal to be installed at. Your system was bought and stored in our warehouse for two [2] years.

We called you every 2 to 3 months with no response. I know because I made the notes on your file. I worked a very long time for the phone company and learned customer service starting when I was 18 yrs old. I do not treat people in an unprofessional manner.

I realize you and Mr. Crumpley have tempers , that is no excuse to try to destroy a mans company and reputation. I am sure you earned a living and no one tried to destroy you where you could not support your family and home. This is NOT what God wanted for our lives.

"Love thy neighbor as thyself", "For give and forget". Every year we review the systems coming out for that year and buy the best available for our clients.

You started this project in 2016 and now we are in 2018. I hope you find a Solar System that will help keep the air we breath clean, and save you the money you spend on your power bill.

Red l Ivg

Charles crumpley claims to be skilled at getting negative reviews removed, I suspect this is why he started his reply off this way. His tactic is to bully and threaten people from telling their side of the story, he did so with me.

He blames others and praises his "expert" "valuable" services even when they are worthless in the end. Truth is the truth and judge for yourself. I believe it does not make you an expert when you do an easy job, it is those hard ones that take an expert to do them well.

Imo, A good business can do it and profit still and OK business will do it because they committed to it, a failing business talks the talk and blames others. I know which one Aztec renewable energy is, from the emails you sent Mr crumpley.

Siera Ylt
reply icon Replying to comment of Red l Ivg

I just got the same treatment- bullying and threatening due to a 1 star review. Crumpley will not do anything about warranty work or assisting getting things fixed.

He threatened me with an Attorney, then saying he will come by my home and take my property.

Latest email he said he will see me tomorrow. Well tomorrow he will be met with the local Police Department issuing a criminal trespass warning.

Guest

This website does not allow comments to be removed. This customer read the previous comment and went on a temporary tangent.

He suffers from PTD from serving our country. He is very happy with the solar installation.

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Hedwig Vmu
map-marker Del Rio, Texas

Aztec solar company Dallas Texas is a ripp off

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This company charges thousands but does not give you what you ask for do not pay them in advance like I did because they will not install the solar panels as you would like...... The company is a *** ripoff and I do not recommend doing business with them........ They placed the panels in a haphazard way that definitely was not professional. They however collected 27,000 dollars very quickly. This company only cares about the money not what you want.... I have to write 80 words to submit this to help you not to throw away you money which is ***.
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Cons:
  • Concern to my requests
Reason of review:
Not installed properly as requested

Preferred solution: Let the company propose a solution

2 comments
Guest

KarmaHappens is not a customer of Aztec Renewable Energy. We have no way to contact this person to resolve anything. I believe this to be competitive slander

Red l Ivg

If only I had seen this before I wrote you my big check, spread the word. I am now and will continue to support those with similar experiences with Mr crumpley. Spread the word!!

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