Updated by user Apr 30, 2017
I was refunded more than a month after I requested a refund.
Original review Mar 31, 2017
I'd think thrice before ordering from this company Verillas, also known as Ayyawear. Their internal communications malfunctions from time to time. A pair of custom-sized tabi footwear I ordered was too small so I had returned it for an exchange. One of their representatives informed me she put the exchange order through and to expect delivery within 6 weeks. Another representative told me to wait 9 weeks. I waited an additional six months but never received the shoes, or a notification that the exchange order didn't reach their manufacturer, or a refund, despite their assurance they're working on it (for a month). Considering the prices of their footwear, I'd suggest looking elsewhere; yes there are others who sell tabis. Besides, their so-called custom fit doesn't work because they only use standard-sized outsoles. If you have a wide foot, they'll use an outsole about 2 sizes bigger than you need lengthwise.