Ricky S Zqe

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Good morning i lost my kids power cords when we were moving can you please send me 2 replacement

I was moving and lost them in the process can you please send me 2 replacement cords for spbt1083bk we were moving and packing stuff and forgot them or someone put them in the garbage we might have threw away and I can't Sadfind them anywhere and now i gave up looking for them, my name is Ricky Shealey and my address is 4600 twin oaks Dr Apt 102 Pensacola Florida 32506
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Preferred solution: Replacement

Robert G Fgz
map-marker Bellevue, Washington

It depends on how it goes with this product that I bought the issue wasn't resolved yet they haven't even gotten a hold of me yet

I purchased an access external speaker and it's got a problem with the on/off switch it's just not working right when you listen to it it cuts in and out in and out with a lot of cracking and if you fiddle with the on-off button it's sometimes helps
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User's recommendation: Try to make it a little easier to get a hold of the company we've been having a problem

Tiana R Ewm

Terrible waste of money

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Speaker wont charge second one Ive bought and the same problem its actually quite insane to keep selling them when people are having this problem
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Loss:
$250
Cons:
  • Finest charge

Preferred solution: A new speaker

Anonymous

Slow to respond to my replacement

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I contacted Axess because my blue tooth speaker was not working. I was told to contact them which I did, and I haven't heard from them at all..SMH. This is so frustrating and Im still under warranty. .I need my replacement Ive tried to be patient but Im tired of waiting now. I think they're trying to let the product go out of warranty before contacting me, so they won't have to replace it..SMH!!!
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Preferred solution: Deliver product or service ordered

Anonymous

Axess Products USA 6600 mAh Power Bank

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Read this and you decide if you want to do business with a company that does not honor their warranty. Purchased the Axess Products Model P3129 ****mAh Power Bank Unit mid-Jan. 2016 Only. 7 months later the unit began failing to charge devices. Approx. Sept. 2016 the manufacturer (Axess) was contacted via their website contact form regarding a remedy to the non-working unit After waiting about 2 months for a response, and having received no response from Axess, an email was sent direct to the only email contact visible on their website, info@***.com Two weeks later after still having again received no response from Axess they were called using the phone number on the warranty card that was shipped with the product originally. Although the warranty card instructed us to call them for the RMA#, and we did, the unidentified customer service representative told us we must submit the request for the RMA via email at support@***.com (the same email to which they had not previously responded). Our RMA request was emailed immediately at the conclusion of that phone call. About an hour later we received a reply from Axess indicating effectively "sorry, you are out of the 90 day labor warranty". About an hour after that we responded via email by saying we were not requesting a labor wtty. but rather the materials wtty. that was for 1-year. No response from Axess. A complaint was then submitted via the Attorney’s General Office of the State of California. We were simply requesting this defective product be replaced with the same model (or current equivalent) of one that works shipped to us or made easily available. The unit was still within the 1-year materials/workmanship warranty. Axess responded to the OAG of CA complaint and in part said, although we are not obligated, we are shipping a replacement immediately. Two things, they didn’t have my address, and, to date, I’ve never received it. Typically my feedback is for companies that exhibit exception customer service. Axess does not fall into that category. You decide if you want to do business with a company that refuses to honor their warranty.
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Loss:
$20
Cons:
  • Did not honor their printed waranty
Reason of review:
Warranty issue

Preferred solution: fulfill your warranty. Repair or replace the product

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