I would discourage anyone from ever buying an Awntech product - from Lowes or anywhere else (although THANK GOODNESS we did purchase from Lowes because they have been wonderful!! Awntech, not so much.) We purchased a $1400 motorized semi-cassette awning through Lowes and it came in in 3 weeks, as promised. I hired an authorized Sunsetter awning installer (Lowes has no one to install these) who promptly installed my awning and we discovered, after a few days, that it was defective, making a screeching noise when retracting or extending and rubbing on the fabric, creating a white stripe from the paint rubbing off the center bracket. Lowes took it back and ordered me another one, we decided to upgrade to a "full" cassette to avoid any bracket issues and it arrived quickly as a replacement. We discovered shipping damage due to poor packaging (compared to the previous awning, which was very well packaged) on one end of the awning, which Awntech agreed to send replacement parts - so installer proceeded to install anyway since it would not impact operation. This upgrade included a different override manual shaft that allows for the awning to be manually retracted in the event of a power outage. No instructions were included for this modified version (compared to previous version, was was factory installed.) When ask, Awntech TS, who are very snarky and certainly less than friendly or helpful, quipped that this $300 more upgraded awning did not have a way to retract the awning except by physically inserting the 8" long hook/shaft into the gear box and turning it with your hand YET THEY INCLUDED A 5' CRANK HANDLE, that mates perfectly with the shaft they included (their response was we include those with every awning, but it won't work with yours.) Bottom line, Lowes made me whole with an additional discount that was satisfactory to me and I'm now on my own. You can forget their 5 year warranty - it took Lowes managers at least a dozen phone calls to get them to do all of the above and now they are not returning Lowe's calls. Imagine that, Lowes, the largest hardware company in the world, and they sell their awning all over the US through them and they don't return multiple Lowe's calls - Lowes said they have reported them to their upper management and the "buyer" who they (and I) hope will discontinue their relationship with this company - trust me, that is a good thing. WE STRONGLY SUGGEST THAT YOU DO NOT DO BUSINESS WITH AWNTECH unless you enjoy fighting for everything - and you can forget the 5 year warranty - a week out of the box and it was all uphill and took Lowes to get them to replace it. 0 Stars for Awntech. *** whatever you prefer, they are not pleasant to deal with.