Awaze Vacation Rentals

Booked holiday for 13th September with Cottages. Com.

After completing form and paying £62 deposit I received an email from Cottages.Com saying I would receive a confirmation email within four hours .I didn't get the email and when I tried to contact them on the phone I got a recorded message saying the confirmation letter would be in my account. Didn't have an account with them and there was nothing in the booking form create one .so cannot speak to anyone , no email address to send one to, only a recorded message which was of no help whatsoever.

Extremely frustrating, don't know when the balance payments will come out of my bank account(. Left totally up a creek without a paddle)

I booked the apartment via Novasol in advance (2 months before arriving date).

Few hours before check-in, I got a call from the cleaning person that my booking was going to be canceled, as there was an issue with hot water in the apartment.

She promised me that a Novasol representative will be in touch with me very soon to resolve the issue.

After a few hours of waiting, and nobody came back to me, I tried to access Novasol by phone, was waiting for 25 minutes, but nobody responded.

I went to customer support via chat, they were not even aware of the issue, one hour after that i got an email from Novasol with canceling of my booking.

Of the two options they suggested, I decided to go with the second option (full refunding), as the first one didn't meet my expectations in terms of location and place.

As my planned vacation was broken, I am requesting from Novasol compensation for both financial and moral demadge.