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Verified Reviewer
New Reviewer

Cyber Monday 2021

Good evening; I just purchased the Bigger Carry-On and the Everyday Bag. I had seen published on the Insider the "best Away Cyber Monday Deals". It advertised The Bigger Carry-On for $208 .... a 15% savings from the $245 I paid. I tried several promo codes but it said they were either "invalid, expired or misspelled". Can you, please, provide assistance with this purchase and discount? My husband is also interested in purchasing the Medium suitcase and is hoping that they will be in stock again soon. Thank you so much...look forward to becoming a loyal customer! Teresa Santos Peter Shulman
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ID
#3108832 Review #3108832 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Damage suitcase

Away Luggage - Damage suitcase
Away Luggage - Damage suitcase
Away Luggage - Damage suitcase
No one answers the phone. Went on a trip, the suitcase has a big crack now. This is the first time I have used it. Not sure why it would do that because they claim they are the best. Went through airport and I received it back damaged. My Mother bought me this as a gift and I know she paid a lot!!!

User's recommendation: Maybe not see if customer service addresses my issues.

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ID
#3047762 Review #3047762 is a subjective opinion of poster.
Location
Whitby, Ontario
Preferred solution
I would like the money back because the product does not seem any good. If this is not an option, my Mother cannot locate receipt, a replacement is better than nothing!
New Reviewer

Confirming NoHo store is open today , Sunday.

I want to go to purchase a suitcase. Want to confirm that youre NoHo store is open today. Sunday. Disappointed I could not find a phone number to call to ask this simple question.
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ID
#3045615 Review #3045615 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Confirming Sunday hours in NoHona
New Reviewer

Bad Experience With Receiving Luggage

Paid for new luggage, received used or previously returned luggage. Away sent a return label and stated they would replace the luggage, and I would get notification with 1-2 business days, well it's been 3 days with no shipping information, they are now not responding to my emails.
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ID
#2994251 Review #2994251 is a subjective opinion of poster.
Pros
  • Great luggage
Cons
  • Bab customer service
Loss
$300
Preferred solution
Deliver product or service ordered

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