Awards for Anything is the LAST place you ever want to go for an award. Lets start by saying this company is in place to assist the customer and to ensure their engraving experience goes as desired. Awards for Anything advertises that they provide 100% satisifaction but that is a LIE! They claim to have free shipping and free engraving and that is a LIE. The company is in Virginia and my office is in Maryland (one state over) and the shipping was $70.00 for under 60lbs. The engraving fee was $25.00. After attempting to order awards for our annual company Christmas Party and ribbon cutting ceremony we were shocked at the unprofessionalism that Jeff Morin, owner of Fredericksburg, Virginia location displayed. He ignored several calls and messages in regards to resolving an issue. As a small business owner we attempted to reach out just to inform him of the type of service that was being offered at his business, he refused the calls and never returned any messages. Awards for Anything staff including graphic designer and manager/receptionist were rude and not helpful. They sent over proofs with missing information and never informed that they had removed any text. They adjusted the font size to a 0.08 which as many of you know is about the size of a pencil dot. When asked to place a coin or object next to proof to have a real live idea of size, request was ignored. When asked for assistance in selecting sizing and character amounts to ensure the plaque would be readiable the manager for Awards for Anything, Crystal Brown stated, and I quote " we will just ship 'em to you and if you dobn't like 'em trash 'em" well in business you know this is not the vote of confidence I am seeking when entrusting engraving plaques. When asked how we can confidently move forward with order with that type of attitude it was immediately met with a response of "your not going to pop slick to me". Ask me, this is another company with one foot in the out of business door sadly alot of these companies claim recession as reason for business failure however deny the mistakes they have made as business owners. After attempting to make complaint on store manager, Crystal Brown, I was placed on hold only for her to pick up and ask if I was complaining about her. When I specifically stated I was uninterested in continuing the phone call with her as she was the basis of my complaint she replied "Tough, Jeff places all decisions with us so you better work with me". I would not recommend this company to ANYONE! Their plaques are high priced and they DO NOT guarentee their work. The plaques are advertised as larger then they really are. We ordered a standard plaque with a logo and 2 line items on it and it would not fit. If you looking for a great engraving company that works with as many, if not more vendors, check out BeltwayTrophy.com they produced my order overnight and guarenteed their work. We have since ordered for 2 more company event/ceremony plaques from them with the same quality as the first time. Steer clear of Awards for Anything!!