Charles S Cji
map-marker Painesville, Ohio

Terrible Service and Follow-Up

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Ron and his wife came out to our property and quoted us for a job which we accepted and scheduled. It was a masonry job and involved minor inside wall construction. We never heard from them again and were trying to find out when they were coming out. We had a window being installed on July 10th and needed the work done before the window installation. We have no problem if they elected not to do this job, however, after countless calls and even stopping by their home to meet with their son Cortland - Ron did not have the courtesy to contact us or call us back - We never knew they were not going to show up, but it’s a pretty good assumption they were not! Also, they tuck pointed our chimney early last month and Courtland told me a few rains would clean the residue on the chimney - not true!!! Our chimney looks bad and a professional masonry person told me the brick must be chemically cleaned. Avon Bay may boast about all the jobs they have done and the supposed happy customers - this is simply not true when they treat customers the way they treated us.
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Reason of review:
Poor customer service

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