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Andrew O Dat

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 Verified Reviewer | map-marker Orlando, Florida
#3305136 
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Resolved: ZERO CUSTOMER SERVICE, NEVER ENDING LOOP OF RECORDED MESSAGE

1.0
Updated by user Feb 02, 2022

My wife called this time, long hold again, but in the end actually got a human! We now had 2 issues, the same inability to log in and 2nd, they did not debit our autopay to pay the monthly bill for some reason and were showing our account overdue!! The Avmed person said they are having a problem running all the autopays and can we authorize a payment on the phone with him..

Original review Jan 31, 2022
I have tried 6 times now to speak with someone at AVMED for the seemingly simple help of allowing me to gain access to my account online. The one time someone picked up after 30 min. she said I needed to call member services, I called the number on my insurance card for member services already, regardless she said she would connect me but only put me back into the same never ending recorded loop. I called back at the new no. she gave me, went thru the recording, whats your SSN, DOB, etc. etc., then selected the prompt "its something else". What happened next? The Friggin computer hung up on me!!!! Unbelievable and no apparent way to reach them by email or anything. The worst I have ever experienced!!!! DO NOT BUY INSURANCE FROM THIS TERRIBLE COMPANY!!!
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Cons:
  • No customer service
  • No ability to connect with anyone for assistance

Preferred solution: Deliver product or service ordered

User's recommendation: The worst company I have ever dealt with

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Sabina A

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#2398369 
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NO ASSISTANCE AT ALL

1.0
Angry I've been trying calling the Customer Care for assistance, for an urgent matter, but some numbers are not in service and the 800 x Members is simply ridiculously a scam, repeating there are 30/45 minutes waiting list after an hour and a half nothing changed.
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Loss:
$250
Pros:
  • It was supposed to have my family doctor in the plan i choose
Cons:
  • It does not assist customers

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT LOOSE TIME AND MONEY WITH THIS COMPANY

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1
Bonnie K Dsx

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#2353226 
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I got a partial answer

My revision surgery will be covered but I still have no information regarding the coverage for prosthetic nipples. If they are covered I don't know how to get them paid for.
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Pros:
  • Good medical care

Preferred solution: Tell me what I need to do to get the prosthesis covered.

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Anonymous
map-marker Tampa, Florida
#2326787 
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Impossible to get any live body on the phone

3.3
For 23 business days (so far) I have been trying to get any live body in AVMED's member services dept to answer the phone, and I wait "on hold" as long as 3 hours at a time and NEVER ONCE did any call go through. EVER! This is miserably pathetic and absolutely unacceptable from a large insurance provider. Their annoying recorded nonsense about higher than normal call volumes blah blah blah that you hear non-stop during the entire wait time on the phone is ridiculous. NEVER does anyone answer the phone. Their website does not give an option to submit a concern via email either. Customer NON-service must be their motto.
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User's recommendation: Don't expect to EVER speak with anyone in member services

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VALERIE B Pzg
#2273878 
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Poor customer service