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New Reviewer

Resolved: ZERO CUSTOMER SERVICE, NEVER ENDING LOOP OF RECORDED MESSAGE

Update by user Feb 02, 2022

My wife called this time, long hold again, but in the end actually got a human! We now had 2 issues, the same inability to log in and 2nd, they did not debit our autopay to pay the monthly bill for some reason and were showing our account overdue!! The Avmed person said they are having a problem running all the autopays and can we authorize a payment on the phone with him..

Original review posted by user Jan 31, 2022
I have tried 6 times now to speak with someone at AVMED for the seemingly simple help of allowing me to gain access to my account online. The one time someone picked up after 30 min. she said I needed to call member services, I called the number on my insurance card...
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Resolved
ID
#3305136 Review #3305136 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • No customer service
  • No ability to connect with anyone for assistance
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

NO ASSISTANCE AT ALL

Angry I've been trying calling the Customer Care for assistance, for an urgent matter, but some numbers are not in service and the 800 x Members is simply ridiculously a scam, repeating there are 30/45 minutes waiting list after an hour and a half nothing changed.

User's recommendation: DO NOT LOOSE TIME AND MONEY WITH THIS COMPANY.

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ID
#2398369 Review #2398369 is a subjective opinion of poster.
Pros
  • It was supposed to have my family doctor in the plan i choose
Cons
  • It does not assist customers
Loss
$250
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got a partial answer

My revision surgery will be covered but I still have no information regarding the coverage for prosthetic nipples. If they are covered I don't know how to get them paid for.
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ID
#2353226 Review #2353226 is a subjective opinion of poster.
Pros
  • Good medical care
Preferred solution
Tell me what I need to do to get the prosthesis covered.

Impossible to get any live body on the phone

For 23 business days (so far) I have been trying to get any live body in AVMED's member services dept to answer the phone, and I wait "on hold" as long as 3 hours at a time and NEVER ONCE did any call go through. EVER! This is miserably pathetic and absolutely unacceptable from a large insurance provider. Their annoying recorded nonsense about higher than normal call volumes blah blah blah that you hear non-stop during the entire wait time on the phone is ridiculous. NEVER does anyone answer the phone. Their website does not give an option to submit a concern via email either. Customer NON-service must be their motto.

User's recommendation: Don't expect to EVER speak with anyone in member services.

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ID
#2326787 Review #2326787 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Poor customer service

i called a total of three different times and was on hold all three times for 35 plus minutes.... as i write this review I've been on hold a total of 3 plus hours, ( Im calling from a providers office) Cassandra came on for 1 minute and then put me on hold a for another 45 minutes and never returned!!!!!!! I got on my cell phone and Called corporate , Cindy helped me and gave me some email addresses, and CAN YOUDONT NOT O BELIEVE IT COULDNT TRANSFER ME, so someone called me back and i was on hold both representatives i had SHOULD BE FIRED. CASSANDRA NEVER RETURNED AND KRISTEN ACTED LIKE OH WELL, TOO BAD SO SAD..... THIS COMPANY IS AWFUL.

User's recommendation: RUN AWAY.

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ID
#2273878 Review #2273878 is a subjective opinion of poster.
Preferred solution
FIRE CASSANDRA AND KRISTEN AND GET DECENT CUSTOMER SERVICE REPS.