AvMed
AvMed Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AvMed has a 1.3 star rating from 3 reviews, consumers are mostly dissatisfied though 100% of users would likely recommend the company; reports cite high price level and widespread failure to reach member services or customer service.
Key Takeaways for Future Customers
- Check AvMed reviews and confirm provider network before enrolling since plans may list expected doctors.
- Expect long hold times and limited contact options; verify refund and cancellation policy in writing.
Negative Feedback / Risk Areas
- Repeated AvMed customer complaints about unreachable member services and nonfunctional phone lines.
- Website lacks clear ways to submit concerns and customers report unresolved billing or coverage questions.
Positive Feedback
Reviewers acknowledge good medical care and that some procedures are covered, with specific mention of accepted exchange, refund and cancellation policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AvMed has a 1.3 star rating from 3 reviews, consumers are mostly dissatisfied though 100% of users would likely recommend the company; reports cite high price level and widespread failure to reach member services or customer service.
Key Takeaways for Future Customers
- Check AvMed reviews and confirm provider network before enrolling since plans may list expected doctors.
- Expect long hold times and limited contact options; verify refund and cancellation policy in writing.
Negative Feedback / Risk Areas
- Repeated AvMed customer complaints about unreachable member services and nonfunctional phone lines.
- Website lacks clear ways to submit concerns and customers report unresolved billing or coverage questions.
Positive Feedback
Reviewers acknowledge good medical care and that some procedures are covered, with specific mention of accepted exchange, refund and cancellation policies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: ZERO CUSTOMER SERVICE, NEVER ENDING LOOP OF RECORDED MESSAGE
- - Tried six times to reach AVMED for online account access; long wait.
- - Automated system looped and disconnected calls during the process.
My wife called this time, long hold again, but in the end actually got a human! We now had 2 issues, the same inability to log in and 2nd, they did not debit our autopay to pay the monthly bill for some reason and were showing our account overdue!! The Avmed person said they are having a problem running all the autopays and can we authorize a payment on the phone with him..
she said I needed to call member services, I called the number on my insurance card for member services already, regardless she said she would connect me but only put me back into the same never ending recorded loop.
I called back at the new no. she gave me, went thru the recording, whats your SSN, DOB, etc. etc., then selected the prompt "its something else". What happened next?
The Friggin computer hung up on me!!!! Unbelievable and no apparent way to reach them by email or anything.
The worst I have ever experienced!!!! DO NOT BUY INSURANCE FROM THIS TERRIBLE COMPANY!!!
- No ability to connect with anyone for assistance
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: The worst company I have ever dealt with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO ASSISTANCE AT ALL
- - Customer Care numbers are not in service.
- - The 800 x Members is described as a scam and there are 30/45 minute waits.
I've been trying calling the Customer Care for assistance, for an urgent matter, but some numbers are not in service and the 800 x Members is simply ridiculously a scam, repeating there are 30/45 minutes waiting list after an hour and a half nothing changed.
- It was supposed to have my family doctor in the plan i choose
- It does not assist customers
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT LOOSE TIME AND MONEY WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got a partial answer
My revision surgery will be covered but I still have no information regarding the coverage for prosthetic nipples. If they are covered I don't know how to get them paid for.
- Good medical care
Preferred solution: Tell me what I need to do to get the prosthesis covered.
Tampa, Florida
Impossible to get any live body on the phone
- - On-hold times up to 3 hours with no live agent.
- - For 23 business days, no one answered and the site has no email contact.
For 23 business days (so far) I have been trying to get any live body in AVMED's member services dept to answer the phone, and I wait "on hold" as long as 3 hours at a time and NEVER ONCE did any call go through. EVER!
This is miserably pathetic and absolutely unacceptable from a large insurance provider. Their annoying recorded nonsense about higher than normal call volumes blah blah blah that you hear non-stop during the entire wait time on the phone is ridiculous. NEVER does anyone answer the phone.
Their website does not give an option to submit a concern via email either. Customer NON-service must be their motto.
User's recommendation: Don't expect to EVER speak with anyone in member services
Poor customer service
- - Repeated calls with long holds totaling over 3 hours.
- - Cassandra connected, then left on hold and never returned; Cindy provided email addresses.
i called a total of three different times and was on hold all three times for 35 plus minutes.... as i write this review I've been on hold a total of 3 plus hours, ( Im calling from a providers office) Cassandra came on for 1 minute and then put me on hold a for another 45 minutes and never returned!!!!!!!
I got on my cell phone and Called corporate , Cindy helped me and gave me some email addresses, and CAN YOUDONT NOT O BELIEVE IT COULDNT TRANSFER ME, so someone called me back and i was on hold both representatives i had SHOULD BE FIRED.
CASSANDRA NEVER RETURNED AND KRISTEN ACTED LIKE OH WELL, TOO BAD SO SAD..... THIS COMPANY IS AWFUL.
Preferred solution: FIRE CASSANDRA AND KRISTEN AND GET DECENT CUSTOMER SERVICE REPS.
User's recommendation: RUN AWAY
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