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1.7 Based on 156 reviews
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Renting from Avis was the most horrible rental car experience I have ever had. Your system auto-canceled our reservation the day prior to our arrival in Hawaii leaving us strand in the rain, at night with our 5 month old baby after waiting an hour at the counter Just to speak to someone. Your customer service rep in Hawaii, Crystal was awful to us. She did not offer any help, or try to investigate or rectify the situation. The 1-800 personal... Read more

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  • From mobile
  • Feb 11
  • by anonymous
  • #1006766

Long long wait, rude and unprofessional staff, car was defective and roadside service took three and a half hours

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A month after renting a car in Phoenix AVIS sends me mail stating that they have CHARGED my credit card $75 to clean a stain in the back seat. I called the customer service # and explained that I had been traveling alone, never used the back seat and never put anything in it. The agent said, "thank you for the explanation we are willing to cut the charge in half". I declined that offer and will continue to escalate this issue everywhere... Read more

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Absolute worst rental car company out there... the Avis at ATL on Friday night (2/3/17) has the most rude counter person working there. This was my first experience renting from Avis and wanted to give them a try instead of using enterprise which I absolutely love and a being a enterprise plus silver member last year, I should have just rented from them. I had my rental agreement which I never even signed, been offered any additional insurances,... Read more

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prepaid for my car hire ...was asked when I took the car for a credit card for pre-authorisation purposes ..got a slip for one rand clearly stating the money had not been debited to my card ...then checked my credit card a couple of days later on line and found a debit for 176 US dollars ...after investigation turned out to be by AVIS !! Oh and the one rand had been debited as well!! when i returned the car I queried this / got nowhere really //... Read more

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I picked up my car about 9:30 pm on Jan 27. When I handed the man my AmEx card, he asked if I wanted to decline the insurance since AmEx covers it. I said 'yes, that's why I always use my AmEx for car rentals'. When he was done entering my information, he told me to click accept a few times and sign, which I did. When I returned the car early Sunday morning, yep, I was overcharged. The attendant told me I'd have to speak to someone at the desk... Read more

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Rented a car from Rochester, NY to Topeka KS. When we picked up car, verified with agent that we had a two day rental to Topeka KS. When I got my credit card statement I was charged $300 since it was not returned to the same location. Called customer service and was hung up on by a supervisor. I called back and they told me nothing they can do. Customer service sticks. Hidden fees. Agency told me that the reservation was for a round trip, even... Read more

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  • From mobile
  • Jan 18
  • by anonymous
  • #993097

Prepaid my rental at Denver Co Airport location as we were flying in from NJ to go skiing. They were all out of cars in our class and we were forced to upgrade for more than twice the price. Customer service was no help at all and know exactly what to say in their defense. AVIS is a horrible company with no scruples and disgusting customer service.

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  • From mobile
  • Jan 13
  • by anonymous
  • #990305

Awful company ripped off 260 pounds for damage I didn't do to car drivers window tiny glass chips u cant hardly see. No contact at all from company. Tried to complain terrible customer service. Never again will I use this company and I tell everyone I know not to use them. Bunch of cowboys

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Rented a Corolla from Lafayette driving to Lake Charles, LA. I was doing 70 mph (speed limit) driving down I-10 when one of the tires blew out almost causing me to be involved in a major accident. After my nerves settled down, I asked Avis for roadside assistance which they provided. A few weeks later I get a bill for $90.00. I asked them for a waiver on this one for my trouble, but they politely told me to pack sand and pay up. My group has... Read more

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