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AVIS Budget Group - Never Rent Avis-Budget in Israel
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We rented from Avis-Budget in Israel and had the worst experience of our lives. The car was delivered to us in a dark garage. When I arrived to pick up my family, it was clear that the car was a wreck, complete with cigarette burns, blood stains on the ceiling, rips in the seats, rusted handles..The stench became evident after the air freshner wore off. We were on our way to a memorial service but called to ask for an exchange. Nobody answered... Read more

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When I arrived at the Cleveland Airport budget car rental they told me that the car I booked (Ford Escape) was not available so I would be getting a brand new Hyundai Sante Fe. What the didn't tell me was there was $10 upgade fee I had to pay because they didn't have the car I reserved weeks in advance available. Then I opted for locked in gas rate of $2.31 per gallon because gas in the area was at $2.40. Again they failed to tell me that this... Read more

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We rented a car from Avis/Budget group at the airport in Amsterdam. We had booked online what we thought was a great deal. When we came to pick up the car, jetlagged and with two (1 and 3 year old) kids it turned out that there were a bunch of hidden fees and additional charges. Though we complained a bit at that point we had little choice but to take the car. On the last day of the trip we got a speeding fine (31 kph in a 25 kph zone). We got... Read more

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Got 4 small speeding fines in Germany: €50 in total. On top of that: Administration costs Avis: €212. Really Avis? So Avis Budget charges 43 euro for every fine. They claim it have been 5 fines, I have got 4. How much time do you need to find out who rented the car and provide that info to the authorities? Charging €212 administration costs for processing fines is just not fair and realistic. It means Avis makes a big profit on top of your... Read more

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How can I be paying my green US dollars and not be able to speak with an AMERICAN employee in customer service???? I spend green dollars and do not want to speak with someone overseas that is rude and does not have a clue about customer service!! I spoke with (at minimum) 15 people and not one was in the USA and could not transfer you to the USA! Getting a supervisor...again in another country, was a joke. How does this happen???? Is that an... Read more

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Hired a car at avis/budget, when I took it in, the guy that checked it spotted a thin almost invisable scratch on the side, did not even worry as I did not see it as a damage, even told the guy that if I had noticed it, I would have remove it myself, yestarday I got an sms stating that I have been billed R2500 for that small thing, thats a reap off, they are crazy, even polish can remove that thing, think they just want to make money for their... Read more

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Avis has been tacking multiple charges onto our credit card months after the car we rented in Europe was returned. These charges are purportedly due to Avis being requested to provide our contact information to undisclosed municipalities which requested it. Yes, you read that correctly. Avis provides our name and address to some municipalities and then bills us for 50 bucks for each request. Avis is not being fined or incurring any other cost.... Read more

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Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional fun and friendly staff. Best experience I've ever had!!!

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I had a mid-sized SUV reserved from AVIS from the Denver International Airport Avis location for 07/15/2016 to 07/24/2016. I was hoping for the Ford Escape which was the only SUV in the class that had AWD. A Ford Escape was not available, I was sold an upgrade to a Ford Explorer full size SUV for $10 per day to get the 4X4 funcitonality I was seeking. I was given a key 20 minutes later (slow) and to a vehicle that was not even in the parking... Read more

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Paid for rental car over a month before pickup. Received multiple text confirmations that car was ready for pickup. Upon arrival, we were told they didn't have our car and didn't know when they would get one. After 1.5 hours on the phone with Avis customer service, they told us if WE could find another rental car at another car rental company, they would reimburse the difference in cost. They did not do this. Completely ruined our vacation. ... Read more

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