New Reviewer

Worst customer service ever

Recently My company pre booked a car at the Avis Canberra airport branch. While standing in line waiting our turn we couldn't help but notice just how rude and abusive the Avis Rep (Sandra) was being to these customers. She was treating them with the rudest contempt, raising her voice and telling them that they were wasting her time. Needless to say she was in work time. Then it was our turn, and yes we made some mistakes on our booking and were are not perfect, however the way in which we were spoken to and treated and told in no uncertain terms that that's the way it is and there is nothing I can do to help to you. She quite happy to let us walk away and leave us stranded at the airport. All she had to do was cancel the mistake booking and re issues the car to the other co worker but she wasn't having a bar of it and wasn't prepared to do that. It wasn't until she spoke to my boss that her attitude began to change in which her ask her to do exactly the same thing we did. Will still have the car on hire, but will hate to what happens when we hand it back and boss said there plenty of other companies out there. Avis & Sandra you were rude unprofessional and just plain un helpful... thanks for nothing
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ID
#1562826 Review #1562826 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Customer service
  • Rude and unhelp staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Nowra AVIS - extremely rude customer service Manager!! Don't USE

Upon pick up of the vehicle, the manager asked me to sign the inspection agreement WITHOUT inspecting the car first to which I did not agree to. I inspected the car and noted that the manager had not marked all damage on the car to which I proceed to cross off sections on the report where there were dents and scratches on the paint. When returning to the office the manager was unhappy that I had marked where he had not bothered to on the damaged sections of the car and said in front of another worker there that 'so you're saying that my report was wrong'...I replied 'yes it was, you didn't mark the other areas that had damage on it'...he then said extremely rudely 'I don't really care what you put on the report'. I was extremely upset and annoyed that someone in customer service was so rude and unprofessional. I mentioned that I was the customer who should be satisfied with what I am getting and approve a condition report before departing with the car. The car itself was fine. However, I would not recommend anyone use Bomaderry/Nowra AVIS - the man has a very bad reputation amongst the other rental companies and even with his own team at the Sydney Domestic Airport. Replace him and you'll get happier customers. My aunty also had a similar problem with hiring with the same office/manager who failed to bring a car of what she wanted with two child seats. Three of us were present when she made that request and he put it in the system repeating what she wanted and then when she turned up - only one child seat. She had to hire the other child seat from another vendor. POOR SERVICE!!!
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ID
#1082838 Review #1082838 is a subjective opinion of poster.
Location
Nowra, New South Wales
Service
Avis Manager
Pros
  • Car was fine to drive and clean inside
Cons
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
An apology from AVIS regarding the rudeness.

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