Avis Australia

Cannot get a response to my emails over last 4 months

Wish to speak with an Australian Customer contact.

Can someone please ring me.

Booking fee of $200 not added at time of booking online

Also not mentioned when picked car up??? ???

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Hi Im trying to hire a car in Australia and my husband will be the main driver but doesnt have a credit card in his name , I have one in my name will that be acceptable ?

Avis Australia charged me $686.85 in the middle of my vacation down there, stating it was for insurance coverage (which I had declined when I rented the car as my car insurance at that time covered me just fine). They did not provide an itemized list of charges when they ran my credit card at the end of the trip, so when I caught the charge a few days later, their official stance was that it couldn't possibly have been fraud....despite being unable to provide any proof that I had called and requested additional coverage, as they are alleging.

One of the 5 reps I spoke to in 5 separate calls to try to resolve this said this was a common thing (mystery charges on foreign consumer accounts) that commonly go unnoticed. Another rep said he'd noted it in the file and to wait for resolution. Meanwhile, I worked with my bank to reverse that additional fee, as a fraudulent charge.

And I just got a notice from a collections agency about it, a full 1.5 years later. Because the agency is in Australia and we're in a pandemic, this letter didn't reach me until a month after their "pay us or we're going to file against you" date.

Recently My company pre booked a car at the Avis Canberra airport branch.

While standing in line waiting our turn we couldn't help but notice just how rude and abusive the Avis Rep (Sandra) was being to these customers.

She was treating them with the rudest contempt, raising her voice and telling them that they were wasting her time.

Needless to say she was in work time.

Then it was our turn, and yes we made some mistakes on our booking and were are not perfect, however the way in which we were spoken to and treated and told in no uncertain terms that that's the way it is and there is nothing I can do to help to you.

She quite happy to let us walk away and leave us stranded at the airport.

All she had to do was cancel the mistake booking and re issues the car to the other co worker but she wasn't having a bar of it and wasn't prepared to do that.

It wasn't until she spoke to my boss that her attitude began to change in which her ask her to do exactly the same thing we did.

Will still have the car on hire, but will hate to what happens when we hand it back and boss said there plenty of other companies out there. Avis & Sandra you were rude unprofessional and just plain un helpful... thanks for nothing

Upon pick up of the vehicle, the manager asked me to sign the inspection agreement WITHOUT inspecting the car first to which I did not agree to. I inspected the car and noted that the manager had not marked all damage on the car to which I proceed to cross off sections on the report where there were dents and scratches on the paint.

When returning to the office the manager was unhappy that I had marked where he had not bothered to on the damaged sections of the car and said in front of another worker there that 'so you're saying that my report was wrong'...I replied 'yes it was, you didn't mark the other areas that had damage on it'...he then said extremely rudely 'I don't really care what you put on the report'. I was extremely upset and annoyed that someone in customer service was so rude and unprofessional. I mentioned that I was the customer who should be satisfied with what I am getting and approve a condition report before departing with the car. The car itself was fine.

However, I would not recommend anyone use Bomaderry/Nowra AVIS - the man has a very bad reputation amongst the other rental companies and even with his own team at the Sydney Domestic Airport. Replace him and you'll get happier customers. My aunty also had a similar problem with hiring with the same office/manager who failed to bring a car of what she wanted with two child seats. Three of us were present when she made that request and he put it in the system repeating what she wanted and then when she turned up - only one child seat.

She had to hire the other child seat from another vendor. POOR SERVICE!!!

If it would be possible to not even give AVIS one star I would choose that option. I had a collision with the rental car from AVIS last year in December.

We notified AVIS immediately afterward and as soon as we were back, we filled out the claim form, etc. We received the invoices, and my partner got in touch with AVIS because the amounts on the invoice didn't match the amounts that have been taken out of his bank account. After endless times of going back and forth via email and phone, I took over, before my partner would get a heart attack. I've realised that the reason for the mismatching amounts was simply because they've sent us the invoices of someone else.

I got in contact with AVIS via email and phone several times and as unbelievable as it may sound, until today they were still not able to send me the correct invoices. Instead, until today they are still sending me the invoices of this other person. This battle is going on now for over four months, and I'm not sure if they are doing this on purpose or if they are simply "***".

I will NEVER rent a car though AVIS again and can only tell people to not rent through them either. The money you'll think you'll safe from the rental will most definitely outdo the amount of time, anger and stress you'll going to have afterward.

I rented a car with avis-budget in Rome at termini station they pushed to upgrade car and a gps (didn't work ) phone was better. Took photo's of car so any damage was recorded they weren't happy.

Got back home and kept getting bills to my credit card for traffic infringments no proof only bills.

tried to email to address provided didn't work stopped anymore billing through bank TOTAL RIP OFF NOT GOOD FOR AUSSIE CO. NEVER NEVER AGAIN HOPE THEY ROT IN ***!!!!!

I dropped the hire car back at Hobart Airport on the 11/3/15 8.45 am checked the car for any damage with my wife also checking spoke with the Attendant from Avis and handed over the keys and said it needed to be filled up with Fuel and charge my CC I checked my CC Account yesterday 17/3/15 to find I had been charged for damage which is totally false and this is a week after it happened. I asked for photos which they sent through the photos were taken at 12.05 so what happened in that 3 hours I am fighting this now but don't like my chances.

I had Insurance through another Company but have not accessed it yet due to the fact I did not do the damage.

I have hired cars on a lot of occasions but this was the first time through Avis never again if I had done the damage I would have told them as I was insured anyway.

I will take this further if I do not get my refund it is the Principal of the matter plus being a lot of money out of pocket it's bad enough I went to Tasmania to see my dying Mother and then these leitches rip me of