Avion at Spectrum Reviews
Avion at Spectrum Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avion at Spectrum has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent Avion at Spectrum reviews warn against moving in.
Positive Feedback
Residents note amenities like bbqs, a fitness center, and in-unit washer and dryer as favorable features despite other issues.
Negative Feedback / Risk Areas
- Repeated reports of black mold and flooding creating health and safety concerns.
- Security problems include broken gate and cars broken into.
- Poor customer service and contested billing with alleged overcharges and ignored disability accommodation requests.
Key Takeaways for Future Customers
- Document every interaction and keep records when exploring rental options and customer complaints.
- Inspect for mold, security, and ask about policies on disability accommodations before signing.
- Review lease and billing carefully and prepare to dispute charges if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avion at Spectrum has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent Avion at Spectrum reviews warn against moving in.
Positive Feedback
Residents note amenities like bbqs, a fitness center, and in-unit washer and dryer as favorable features despite other issues.
Negative Feedback / Risk Areas
- Repeated reports of black mold and flooding creating health and safety concerns.
- Security problems include broken gate and cars broken into.
- Poor customer service and contested billing with alleged overcharges and ignored disability accommodation requests.
Key Takeaways for Future Customers
- Document every interaction and keep records when exploring rental options and customer complaints.
- Inspect for mold, security, and ask about policies on disability accommodations before signing.
- Review lease and billing carefully and prepare to dispute charges if needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disability Request Refusal and Retaliatory Charges
- - Requested ground-floor disability accommodation; offered costly second-floor unit, ignored records, denied interactive process, and overcharged rent.
After we submitted our disability accommodation request in early 2025, we expected at least basic professionalism. Instead, the situation deteriorated in ways that were both alarming and hostile.The complex first responded to our request by offering a significantly more expensive upstairs unit—completely disregarding the physical limitations we had disclosed.
When we later tried to confirm our earlier request had been documented, management denied it ever happened.We believe Anthony Valdez handled the original accommodation email, yet when the issue resurfaced months later, he refused to acknowledge any involvement. Emails referencing him were quietly ignored. When we invoked our right under California Civil Code §1940.4 to request email records relating to our tenancy and disability request, management did not respond.Worse still, we later discovered signs that management attempted to alter the narrative entirely. They changed their characterization of our signed intent to vacate—which explicitly cited lack of disability-accessible housing—and began treating our departure as an unjustified lease break.After moving out, we received a final account statement with excessive charges, including over $2,600 in prorated rent.
When we pushed back and provided our own calculations, they quietly admitted in writing that they had overcharged us by more than $1,000. No apology. No explanation. Just an adjustment after we caught the mistake.More disturbingly, we experienced threatening and dismissive behavior when trying to resolve the issue:We were told by Krystal Valentine, the Community Director, that someone from their legal team “might be reaching out,” in a context that felt less like help and more like intimidation.Our repeated attempts to clarify the situation were met with stonewalling or silence—as if they hoped we’d give up.The tone of communication from management shifted dramatically once we began asserting our rights, suggesting a retaliatory motive.As of now, we’ve filed formal complaints with both HUD and the California Civil Rights Department, ADA, and we are consulting legal counsel.
We have also discovered public complaints from other tenants spanning over a decade, detailing nearly identical experiences of misrepresentation, retaliation, and financial abuse at Avion at Spectrum.This has been exhausting, demoralizing, and traumatic. We tried to do everything right—and were punished for it.
We asked to move to a ground-floor unit for health and safety. Instead, they told us only a second-floor unit was availablefor over $300 more per month.
This was already an inappropriate and unethical response, but it gets worse.
We believe Anthony Valdez handled the initial request, and we were shocked by his lack of empathy. We thought the matter was closed and didnt realize we needed to keep the emailuntil the complex later denied the request ever happened. When we asked for their email records (as allowed under California Civil Code §1940.4), they ignored our request.
Krystal Valentine, the Community Director, eventually said the request sounded familiar but still claimed they had no record.
She CCd Anthony Valdez in the emailand he never responded, even when we confirmed he was the one who received the original request. His silence speaks volumes.
We eventually had to move outnot because we wanted to break our lease, but because we physically couldnt continue using the stairs. The complex signed our intent to vacate form, which clearly stated we were leaving due to the lack of disability-accessible housing. Yet afterward, they changed the narrative, falsely saying we broke the lease without justification.
They even tried to charge us over $2,600 in prorated rent, and it was only after we confronted them with our calculations that they admitted in writing they had overcharged us by more than $1,000.
This pattern of misrepresentation, denial, and dishonesty has been exhausting and deeply unfair.
We later obtained a disability verification letter from the VA, dated March 2025. At the time of the original request, we didnt submit itbecause management never told us it was required, never followed up, and never engaged in the interactive process required by federal law. When we later gave them the letter in good faith, they dismissed it as not enough.
We have since filed or are in the process of filing formal complaints with the Department of Housing and Urban Development (HUD) and the California Civil Rights Department (CRD). We are also exploring legal action.
We have since uncovered a troubling, decade-long pattern of tenant complaints describing nearly identical experiencescoerced lease agreements, disability-related denials, deceptive charges, and a pervasive disregard for tenant rights.
These consistent reports, many publicly documented, suggest this is not an isolated incident, but a longstanding and systemic issue at this property.
No one should be treated like thisespecially not people with legitimate medical needs, who asked for help and were ignored, misrepresented, and overcharged.
If you are considering renting here, be very careful. Keep every email, document every interaction, and know your rightsbecause they certainly dont seem to respect them.
- Bbqs
- Fitness center
- In unit washer and dryer
- Black mold
- Cars broken into due to broken gate
- Noise from racing cars
Preferred solution: I want meaningful changes to stop the apparent cycle of tenant mistreatment and ignored accommodations. This isn’t about money—it’s about doing what’s right.
User's recommendation: DO NOT MOVE HERE
Real Estate Expert Talks
What Do Property Management Companies Do @ Interview with Property Management Expert
Property management companies: What do they do? How much do they charge? Do you need one? Find answers in an interview with Colby Hager, a real estate investor, and expert who share his experience with property management companies.
Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation