Avetta
Avetta Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avetta has a 1.6 star rating from 7 reviews; consumers are mostly dissatisfied and 40% would likely recommend. Avetta reviews cite frequent customer complaints about billing and site usability.
Key Takeaways for Future Customers
- Expect difficulty with the website and account navigation.
- Persist in requesting a real person for customer service calls.
- Review billing, refunds, and cancellation policies before subscribing or using auto delivery.
Negative Feedback / Risk Areas
- Unauthorized charges and billing disputes leading to refund requests.
- Poor responsiveness and unreturned calls from customer service.
- Confusing cancellation and membership processes and high fees.
Positive Feedback
Some reviewers found the customer service polite and helpful when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avetta has a 1.6 star rating from 7 reviews; consumers are mostly dissatisfied and 40% would likely recommend. Avetta reviews cite frequent customer complaints about billing and site usability.
Key Takeaways for Future Customers
- Expect difficulty with the website and account navigation.
- Persist in requesting a real person for customer service calls.
- Review billing, refunds, and cancellation policies before subscribing or using auto delivery.
Negative Feedback / Risk Areas
- Unauthorized charges and billing disputes leading to refund requests.
- Poor responsiveness and unreturned calls from customer service.
- Confusing cancellation and membership processes and high fees.
Positive Feedback
Some reviewers found the customer service polite and helpful when reached.
Turn one complaint into a collective action
Beckley, West Virginia
Trying to cancel my auto delivery
I need help canceling my auto delivery. I havent had any luck so far. I have tried to call, email and so far, I have had no luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed
- - The website is difficult to navigate.
- - The phone number to change the password is incorrect.
- - User is disappointed despite years with them.
Avetta is a very poor company to deal with.
The website is difficult to navigate, the phone number given to receive information to change a password is incorrect. After you are told they will get a number, the number is incorrect.
Very disappointed with this company, even though I have a few year history with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment question
I need to speak to a real person. Ive called numerous times today and I havent spoke to anyone yet. Whats a good number?
User's recommendation: I need a real person
Very helpful
The customer service was very helpful and polite they made sure I was taking care of in a short length of time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orem, Utah
This company is a ripoff!
- - They charge your card whenever a client adds you without permission.
- - Fees for everything; they push usage and bill $12k/yr plus $1200 per client.
They charge your card every time a client wants to add your company without your permission.
Customer service is as friendly and helpful as the local DMV.
There is a "fee" for everything. Credit card fee, annual fee, account reinstatement fee...
We are forced to use their "service" for a handful of our customers.
We upload some safety and insurance paperwork and are charged over $12k per year, and they want to charge $1200 for each client that adds us.
I would give zero stars if I could! This company should be shut down!
Preferred solution: Full refund
User's recommendation: Hiring clients Don't use Avetta or ISN!!! Your contractors will hate you!
Chalfont, Pennsylvania
Lack of Customer Support
- - Penntex Construction is trying to disassociate with a client.
- - Jaden called outside ET hours on 1/21/25 and left a callback request; no return call.
Penntex Construction has been trying to dis-associate ourselves with a client. We have made several phone calls to "customer service" - that's what Avetta calls it.
It is anything but.
Jaden ?, at 949.936.4500 X 2444 called outside our Eastern Time Zone working hours on 1/21/25 and left a message to return his call. I have called back several times, left messages and have never received another call back.
I want a call to fix this problem today!!
User's recommendation: Don’t get involved with Avetta
Account
Never got through to Avetta. AI just kept giving me prompts and options. It really isn't that hard to pick up the phone and talk to someone.
Preferred solution: a person to talk to.
User's recommendation: talk to a real person who can solve the issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with manual audit
- - I called and texted with no response; there is no place to give feedback on the manual audit; updates were due May 2024 and are now being requested.
I have called with no return calls, texted twice with no response and no where to add feedback to the manual audit! Also, we were told documents didnt need to be updated until May 2024 but requesting now and if not done, you get an F???
User's recommendation: Use another online company that’s more responsive.
WHO GAVE YOU PERMISSION TO CHARGE MY AMERICAN EXPRESS????
No one gave you permission to bill my American Express! I WANT A REFUND IMMEDIATELY!!!!
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