Avelo Airlines

The web links on both the website and phone application is not working. More than one web link is broken.

Also, I kept getting an error that stated " an untangled error has occurred".

So basically, you have to call customer service right now to make any changes or see a cancellation or make reservations. While I have really preferred this airline for a number of reasons, I'm disappointed that this has been going on for about 2 weeks now.

I did call customer service and let them know that there were these problems and even have screenshot, but customer service denied any issues and said they didn't have these issues on their end?

Subject: Request for Flight Credit - Confirmation Number 42AKS7

Dear Avelo Airlines Customer Service,

I hope this message finds you well. I am writing regarding my recent experience with Avelo Airlines and an unfortunate incident surrounding my flight with confirmation number 42AKS7.

Regrettably, I encountered an unforeseen issue while attempting to cancel my check-in through the Avelo Airlines app.

Despite multiple attempts, an unknown error prevented me from completing this process, ultimately leading to my inability to cancel the flight.

I kindly request your assistance in converting the value of my missed booking into a flight credit for future use. I understand the importance of adhering to the airline's policies, and I am hopeful that the circumstances surrounding the technical issue will allow for consideration in this matter.

Here are the details of the missed reservation:

Confirmation Number: 42AKS7

Passenger Name: Kevin Plessinger

Missed Flight Details: ACV to LAS Flight#204 December 29th, 2023

I would greatly appreciate any guidance on the process required to obtain a flight credit due to this unexpected technical difficulty. If there are specific procedures or any documentation needed from my end to facilitate this request, please advise accordingly.

I genuinely value the services provided by Avelo Airlines and look forward to utilizing the flight credit for a future trip.

Your understanding and assistance in this matter are sincerely appreciated.

Thank you for your attention to this matter. I eagerly await your response.

Best regards,

[Your Name]

[Your Contact Information]

[Your Avelo Airlines Account Number (if applicable)]

My flight couldn't land in the city I paid to go to, so it rerouted us and we had to get hotels. The staff promised that all hotels would be reimbursed and to hold onto receipts.

When I went to get reimbursed through customer service (in person), they said I had to call. When I called, they told me they didn't do reimbursement. After emailing them back and forth for a week, they agreed and asked for my Venmo.

6 weeks later and after calling every day, I have no reimbursement.The company has made every excuse in the books saying accounting isn't in, they won't let me talk to a manager, you name it. I would never consider flying with them again until my reimbursement that they already agreed to pay is processed.

I would never fly Avelo again, especially as a family. Your total total cost rack to between $500 and $600 in our experience.

It was the worst flight coming and going to our destination. A family of three with an infant was bumped from the plane, although the checkinprocess was done and boarding passes available on the phone. Had to get a hotel until the next flight in the morning. the car seat was lost, returning the next day.

Just wonder how many times it was shuffled around in the safety of the car seat now. One flight we sat on the tarmac for four hours, Avelo announcement was they were waiting for the fuel truck. There was no air. The doors were not open and only at one point while waiting, they offered a 4 ounce bottle of water.

The delays are numerous every time we flew on Avelo. The staff and customer service are rude and not accommodating. After complaints to customer service for delayed and bumped fro a flight, we were offered $250.

In travel vouchers which will never be used by us. We will never fly Avelo again, it's a 12+ hour waste of time for a 3 hour flight!

i booked a flight from FL to NY as my son was dying, and I had hoped to fly there before his passing. He passed away three hours after I booked the flight.

I cancelled as soon as possible. I called customer service to have the $448.00 removed from my account but was told that I cannot get refunded, that I would have to take a ticket credit. Why would I take a ticket credit if I have no plans to fly to the destination.

I am an old senior who has no need to travel and live on a fixed income.

I flew Avelo last month and was very satisfied, but now that he is gone I have no need to travel. Please help.

I prepared to take my daughter and two friends to Orlando Florida for a birthday trip. We had a a trip booked at Universal for 3 days.

The girls were extremely excited for months and then the day came. It was time to go and enjoy my daughters birthday. The plane arrived , and there was a delay , which was okay. Then , via text message the flight was cancelled after 5 hours of sitting at the airport.

The entire trip was cx just like that as we live far from universal. Watching 3 girls cry was just hard all bc your airline cx a flight out of the blue after a 5 hour wait. Its hard to support an airline that offers no backup solutions , but just sends people home quickly .

Customer service matters. This is a terrible start for a new airline company.