AvantStay Reviews

My family stayed at Pelicans Porch in Port Aransas, TX, a vacation rental managed by AvantStay, from June 26-30, 2026. We were initially met with an overflowing garbage bin, trash on the ground and an actively flooding downstairs game room.

The outside of the unit was filthy from months of neglect, eg. patio furniture with ground in dirt, two rusted through barbecue pits. While the inside of the unit was cleaner, it reeked of cigarette smoke which could have only occurred after days of smoking in the unit. The cleaning staff must have been aware of this!

Local and national AvantStay offices were contacted and they were unable to offer us an alternate location. They apologized and offered to compensate for the troubles. Someone came to stop the flooding in the game room, but it remained unusable. We would have left and forfeited the $3600+ but we had additional family meeting us there and we did not want to miss out on family time.

We asked staff to come change the a/c filter only to find it was missing a filter as stated by staff. Much of our vacation time was spent looking for other arrangements that accepted dogs (no luck) or communicating with staff. They offered two small ionizer units for the smell, but we would have had to leave for 4 hours and it was too hot to be out with our dogs. When we returned home, we had two wash clothes twice and have the car detailed to remove the smoke smell.

In retrospect, we should have returned home and forfeited the money. It Lastly, AvantStay offered $400, then $600 after our protests for compensation. We were also blocked from leaving a review of our stay. Guess I should have expected it from a company owned by venture capitalists.

Customers dont matter, just share holders. Never again!