Avantax
Avantax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avantax reviews show a 1.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied and recent recommendations note limited availability for calls.
Positive Feedback
No positive feedback was reported in these reviews.
Negative Feedback / Risk Areas
- These Avantax customer complaints focus on poor accessibility with calls unanswered and hold messages saying the office is closed.
- Consumers report unresolved login and website issues after speaking to multiple representatives.
- Reviews cite concerns about billing practices and note the price level is high.
Key Takeaways for Future Customers
- Expect limited customer service availability and plan contact attempts accordingly.
- Document interactions if you have billing questions or account access problems.
- Consider reading multiple Avantax reviews before committing due to reported service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Avantax reviews show a 1.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied and recent recommendations note limited availability for calls.
Positive Feedback
No positive feedback was reported in these reviews.
Negative Feedback / Risk Areas
- These Avantax customer complaints focus on poor accessibility with calls unanswered and hold messages saying the office is closed.
- Consumers report unresolved login and website issues after speaking to multiple representatives.
- Reviews cite concerns about billing practices and note the price level is high.
Key Takeaways for Future Customers
- Expect limited customer service availability and plan contact attempts accordingly.
- Document interactions if you have billing questions or account access problems.
- Consider reading multiple Avantax reviews before committing due to reported service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Login problem
I spoke with 4 different people and nobody was able to help me. Finally, they got me to hold and put me to listening to a tape that the office was closed. I'm very very upset.
Any other large business would have at least a skeleton staff of agents who could log my call, maybe even handle my website issue, 24/7/365..
- Poor customer service.
- No one answered the phone today.
- Some customers can't call during business hours.
Poor customer service, no one answering the phone today. For "the largest" or however they phrase it to not answer when customers need to talk (some of us can't call during "business hours") is very poor for a company this size.
Preferred solution: Improved customer service, change in the customer service process.
User's recommendation: Don't expect to be able to talk to someone on your time, when you're available - they'll only answer the phone when convenient for them.
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