Preet Sga

Any other large business would have at least a skeleton staff of agents who could log my call, maybe even handle my website issue, 24/7/365..

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Poor customer service, no one answering the phone today. For "the largest" or however they phrase it to not answer when customers need to talk (some of us can't call during "business hours") is very poor for a company this size.

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Preferred solution: Improved customer service, change in the customer service process.

User's recommendation: Don't expect to be able to talk to someone on your time, when you're available - they'll only answer the phone when convenient for them.

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