New Reviewer

Customer Service is Non-exsistant

Original review updated by user Jun 01, 2023
Customer Service is a joke. They don't answer. Ever. The maintenance dept. is stellar, however the administrative team is useless. They are impossible to contact, you must leave a message and they'll call you back. Maybe... In other words they aren't accessible. Their tenants are a check in the mail or an electronic payment. You're not a person. This company is huge and nation wide. If I could find somewhere else to live I would. But in this market I'm stuck. Lastly, each and every year they raise your rent as high as legally possible!

User's recommendation: No way.

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#4637292 Review #4637292 is a subjective opinion of poster.
Pacifica, California
  • Maintenance team
  • Administrative team - useless

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New Reviewer

I was ripped off, abused, and evicted, then made to pay extra rent and damage not done

I found serious black mold in my vents, years worth of it, maintenance wouldn't clean it and I reported it to code enforcement. Then the leasing office and maintenance stopped taking calls and stopped me from entering the office. My car was then towed twice and security follows my children and me wherever we moved around our complex. theyd show up at the gym, the pool or in the garage. I discovered I was being tracked by my fob key. when the city made them do repairs, they installed a camera in my fire alarm. for 9 months they didnt care I didnt have one, and then they installed on that video taped my family. when I found the camera and took it to the office, the woman called the police and then filed a harrassment suit against me. my neighbors who were there went to court and gave evidence that all I did was knock on the door to get in. The manager had every employee say the same things in affidavits that they are concerned about my behavior and are scare because they felt my behavior was escalating over a short period of time and they didnt know what I would do. They knew exactly what I would do, write a letter of complaint and when that didnt work, find the next person over their head, like everyone does. They got an order. So first they cut me off from service, then blocked me from requesting service then got a court order that says I cant ask for service. That court order assisted them in finding a way to evict me. They used a process server who intentionally does not serve people because the first clue I received was.a notice from the court masking a court case. I could get info about it until I got a day off of work because I had to get information in person. My first day off a sheriffs notice was posted on my door. I was evicted by default and my attorney filed a set aside default judgement request and at the hearing two process servers said in court they served me, and they did not. I showed video from my ring camera on the days and time service was said to have been made, and still the commissioner Johnson denied my default judgement. And even though its almost always reverse for evictions due to their 5 days to respond instant lawsuit type and because the courts prefer litigation so both sides are heard when a Defendant has a good reason and wants to have his/her/their day in court. Also court allows these motions to be filed for up to 2 years, and my request came 4 days after the default. so out of the 748 days courts allow Defendants to file for set aside default, I was extremely early at filing 744 days before the deadline. winner takes all in CA courts, so the AvalonBay said my family owed them $20k, plus all the rent through the end of my lease $13k. Then I received another bill for attorneys fees $1500 and 3 months after that $6400 for 2 additional months rent. AvalonBay requires renters to give them 60 days notice of moving out, which is 2 months before the lease that expires, which will always expire, and they wanted notice that I was moving out? So legally they are owed up to 2 months rent, and the worse part of that is, well its in two parts, 1) the renter cant stay in the apt during the time period of that clause and 2) the monthly price is AvalonBays to dictate. The market is never the same as it was a year prior, but raising the rent by $900. They never cleaned the vents even for the new tenants. My sister and her husband toured AvalonBay so. that they could check the ventilation in both bathrooms. I am hopeful that facts will be reversed, but experts say, NOT IN SANTA CLARA COUNTY. We will see. User's recommendation: Read all leases before you apply, do not believe a single Google review, and on the Yelp reviews under 2 stars, the rest are employee manufactured.
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#4480278 Review #4480278 is a subjective opinion of poster.
San Jose, California
  • No pros at all
  • Steal your possession
  • Not clean
  • Not safe
Preferred solution
Full refund

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Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

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