Keara Ppb

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| map-marker New York, New York

Payments

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I made a payment on the first of September. And it said it would be charged on the 5th and my landlord would receive it on the 8th Can you process it now!? I find this app very frustrating
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Donald T Ydk

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Advertised Services Not Provided

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Avail - Advertised Services Not Provided
Avail - Advertised Services Not Provided - Image 2

I have been using Avail for about two years now. There is a free version, but I subscribe to the Unlimited Plus Subscription, in which Fast Pay is included, which means next day payments.

I am not getting paid next day as advertised.

I have tried reaching out to customer service, which is a pointless. It's a bot that tries to help you, but does not help solve your issue. Then I had to leave an email and when someone did get back to me, they basically told me the account did not qualify for fast pay even though it shows approved on the website.

In a follow-up, they say the customer has to select fast pay each time they pay their rent in order for the bank to process it. All the checkboxes are checked green, and yet they can't be bothered with providing the services they supposedly offer.

I also noticed I have been billed for nine units, however I only have a total of 8 units.

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Pros:
  • Some property management options
  • Tenant screening
  • Online rent payments
Cons:
  • Limited accounting options
  • Customer service

Preferred solution: I would like to get the services I pay for, referring to Fast Pay. I'd also like to the overbilling to stop. I only have 8 units, not 9

User's recommendation: Use At Your Own Discretion, Search for Other Software

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Nov 27, 2020

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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