Avadian Credit Union

On June 18 I received a text from y'all asking if I approved 3 suspicious transactions to Klarna on my account. A screenshot of that text is attached to this email.

Y'all declined two of them but approved one of them. I did not authorize any of them. My card was then cancelled while I was on vacation like I really wanted to be without my debit card while out of town. I contacted Klarna because I did have an account with them and have made purchases in the past.

They informed me that there was nothing they could do because they did not see a transaction on my account on that date or in that amount. I also provided a screenshot of my account purchases with Klarna . As you can see nothing on the 18th. That next Tuesday I go to a branch in Dothan to get a new card and the teller tells me that Klarna had reached out checking to see if my cancelled card was still valid.

Meaning someone was trying to use it once again. I got a letter from y'all stating that no error was made and that y'all were going to take the provisional credit back. It also said that I could contact y'all and you would provide the evidence used to make this decision. So I reached out and was told that because I had an account with Klarna and made purchases before that meant that had to of made this transaction as well.

That is a assumption and a lazy way out of doing your job of actually investigating the transaction. I would appreciate if y'all would take another look into this as I have provided some evidence attached to this email. I do not like being called a thief and a liar. I'm only one person but I will do everything possible to make this as negative as I can for Avadian on every platform I have available.

If someone actually did their job and made a phone call to Klarna themself they would easily see I did not authorize this transaction. And if this is not possible for y'all to do this go ahead and take your $108.99 out of my account so I can close it and change to All In Credit Union.

I have had a Visa Credit card since 2012 with only one late fee waived in 2016, I mistakenly paid late in June of 2021 and asked for the fee to be waived and the rude member service associate named Alec refused to waive it!! He was rude and sarcastic and I can tell by his tone is is a racist. This company does not care about u aren't white!!

Avadian Credit Union is a liar fraud and scammer. You all act and be on t.v.

pretending to care so much for your customers and like your really helping them. but in all truth your a liar and a FRAUD/SCAMMER! I understand we need to have the funds in the bank once it comes through. But for you to run the ITEM three times back to back knowing the FUNDS isn't in the account just to charge the customer $35.00 insufficient fees that a true SCAM.

You know we didn't have the money and now have to pay you $105.00 we really don't have but you charge the customers and you say you care. If the money isn't there why just send it back and stop running it. Don't lie I just with the people I wrote the check to and they told me you run the check on your own will continue and you do robbing the customers making all these lying Television advertisement with the customers money you frauded out them out of and you brought them dinner but OVER charge the little customers. You take care of the RICH!

my lights went off because I had to pay you all those over draft fees or your lawyers you had calling me would take me to court and place it on my credit report and I would have to pay more! Shame On You!

Please start paying attention to your account. If you don't have enough money in there they will run a item through 3 - 4 times just to charge you an over draft fee to get your money knowing you don't have enough already in the account instead of just sending the item back they run up your account with over draft fees.

They be on T.V. claiming to care so much about their customers and willing to help them and how they feed a customer who couldn't get home with her kids.

They do with our money from all those (OVER DRAFT FEES) Yes they do if they know you or your rich. They get their money from the little and poor people...