AutoZone
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | North Richland Hills, TexasHateful employee throwing merchandise
Preferred solution: Joe doesn't need to be in costumer service if he's going to continue to throw merchandise and be disrespectful to customers and other employee's. I highly recommend that Joe takes anger management courses..
User's recommendation: I don't recommend doing business when Joe is on the clock unless you want to deal with his hateful unprofessional attitude.
Complain
User's recommendation: Stay away from auto zone in Waynesville
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bloomsburg, PennsylvaniaCustomer service
Hello, my name is Richard Herring I am from Bloomsburg Pennsylvania. I have a vehicle that has a AC compressor I purchased off of use because of the price was good tan it had a warranty well the compressor went bad an its still under warranty an your store in bloomsburg pa store wont take one out to the garage an exchange it and yous deliver parts to this garage all the time, instead I have to leave the job site an drive 15 miles to pick it up and another 8 miles to deliver it and bring the bad one back than get reimbursed for the part plus core thats *** poor service.
especially when you deliver parts to this garage all the time. And a deal on the part Im saving money.
I totally lost all of it. I shouldve just went to another company and bought the part that would take it out there if it was under warranty and Im not the type of person causing *** either when I have to leave a job site, I have men its gotten me there to come and run pressure from your place of business 8 miles to the garage Theres some problems going on and I think you need to look into it Thank you.
Preferred solution: Price reduction
User's recommendation: Avoid doing business with them hear is just the reason why when you have 3 guys standing around an no one to run a part out to a garage an I have to leave the job site to go pick up the part an run it to the garage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Altoona, PennsylvaniaI still have not got my money back
User's recommendation: If your gonna buy anything at autozone make sure to use cash and not a card especially if you don't know if it's the right part....
Service
User's recommendation: Not buy from autozone
Cmplant
My complaint is about a bottle of oil that I bought and I did not take the receipt. I know I can go to the store where I bought it in baking thats the person even though I dont know his schedule I can keep going back and I know hes gonna recognize me and he knows that I didnt take the receipt, they cannot do an easy transaction and even if I call customer service with Mr.
Andy that didnt give me a last name so I dont know who Eddy is and I dont know any number so I can recognize Mr. Jesse at the store in Spring Valley in Dallas Texas told me dry it out that hes not gonna change it without giving me any hopes Im here at the store and I need the money And theyre not gonna do anything for me.
I gave him a phone number on over the counter that they supposed to have and I put it on that phone numbers account so if I give them the reference are they not capable to recognize the purchase this is way too much. This is a lack of customer service lack of effort .
User's recommendation: Be professional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colorado Springs, ColoradoYour rude *** manager
User's recommendation: Don't shop here
Disrespectful
- Your customer service
Preferred solution: Apology
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Collins, ColoradoManagement rudeness
- Be expected to be harassed by management
Preferred solution: I would like for Human resources to contact me to discuss this matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gallatin, TennesseeI feel played!
I purchased a transmission from you back in September, Was first
told it will arrive October 4th. I actually paid more money because of when it was going to arrive.
It didnt come. Ok..I waited and I called and got on their nerves until I was told where it was. So the store reached out and told me me
this long
story and new date was November 11. I wasnt happy but I accepted it.
I waited and come the date I called. They told me it should be her no later then today which is Nov 17. He actually for sured. me that.
So I call on today the 17 and was put on hold as usual for 13 mins. Then a guy on the phone proceeded to tell me it was there. I told them Ill be to get it. I get down there and they make me wait 45 mins while they run around looking
for the transmissions.
Then came back to the front to tell
me it isnt there. I drove 45
mins for no reason on top of that they lied to me once again. Im angry because Im without a car meaning im missing out on money and work because no transportation. Im struggling bad and spent almost 4k on a transmission that was promised to be here on Oct 4.
I dont care if they had to build it. You should have given me that option before you took my
money. I need to speak with someone higher up as soon as possible. He also went and voluntarily ask us did we want a refund.
Why though? Because you tired of me calling about something i purchased?We didnt yell or curse. They didnt even speak when we came
in the store, but spoke to to following
people that came in to shop
behind us. Roll back the cameras and watch the energy.
I cant accept its going to be here on another date. im pissed because this is my
lively hood you guys are messing with .
- Do not communicate
- Rude and unhelpful
- Lied to
Preferred solution: Price reduction
I placed a order online to be delivered the money was taken out but I never received a confirmation or my items
- Everything especially custemer service
Preferred solution: Full refund
User's recommendation: Go to the store personally
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
I purchased a battery from Autozone the Broomfield CO location . I was told that the battery I had was not good .
It was installed by your technician 2 weeks ago on Sunday . This Sunday I got in my vehicle to leave and the battery symbol was on the car started and when I got to the AutoZone it died out on Me. The technician that was working that day came out and tested the battery and told me that the battery was fine . He jump started my vehicle but told me that he could not test the alternator !
Since I know nothing about cars I believed him . He was so rude to me and actually really did not want to help me ! The car died out again and when I asked if he could jump my car one more time he got very angry . I landed up leaving my vehicle there .
Today the guy that I bought it from told me that whomever put the battery on ( your tech) didn't connect it right and it caused my entire fuse system to crash ! So this is what the guy where I purchased the vehicle is telling me . Agsin n since I know nothing about cars I do not know if this is something that can happen or not !
Abd he is blaming the tech ! I really need fir you to contact me abd or send someone to see the vehicle please call me at 303 356****
Preferred solution: If this situation was caused by AutoZone tech that installed the battery then they need to be held accountable to fix my car
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyResolved: Rentaman@***.com
Company fixed the issue and I have been provided with apology. Vijay Srinivasan | Director, Digital Commerce & Ops | AutoZoneCalled and wrote me to resolve the issue.
He sent a gift certificate for my trouble.
I used the GF to go ahead and purchase the items. My thanks to everyone involved in resolving this problem.
He said the company would have our $363 back in our account within 5 days. I asked why the store could not order the parts and the customer service person said the company would not allow that! I asked why again and the service person said our discussion was over and hung up on me. So now we will not be getting the parts, we will lose the 15% LABOR DAY promotional discount and have to wait up to five days to get our money back.
What a Great Company!! If at all possible, buy your parts elsewhere.
The Vanguard Group, Inc. owns Autozone and apparently responsible for their Customer Service attributes!!!
User's recommendation: It it's important - ORDER FROM SOMEPLACE ELSE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor customer service and management was not helpful
Preferred solution: Full refund
Store Employee changed my Car Battery and Car doesn't work anymore
Preferred solution: Car repaired and a rental car until fixed
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
How is your loss $125? You purchased and left with a warrantied part and they will reimburse you when you return the original part.