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New Reviewer

Poor product poorer customer support

AutoTopsDirect - Poor product poorer customer support
AutoTopsDirect - Poor product poorer customer support
Ordered a top for my Toyota, it shipped promptly and looked great after the installation. Then, after a year and a half, the rear window came loose and began to fall out. I contacted them and sent pictures of the top and they said it was covered under warranty and would ship in about 2 weeks. It has now been 3 months and there have been many phone calls and emails sent, but not a single reply. Buying the product, not an issue. Getting service, or even a returned phone call, for get it. I wish I could recommend them, because like I said, the top looked great, but it fell apart and the company will not stand behind it, nor return any message. Don't buy from them.

User's recommendation: Go anywhere else.

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ID
#4256087 Review #4256087 is a subjective opinion of poster.
Pros
  • Original top came quickly and looked great
Cons
  • Does not return email messages
  • Poor quality
  • Does not stand behind product
Loss
$565
Preferred solution
My top replaced under warranty as agreed, and/or somebody to contact me as to why, after 3 months, I continue to be ignored.

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New Reviewer

Total sham business

I ordered a soft top roof and windows for my 2014 Jeep Wrangler JK. They sent the wrong size. The rear window was almost 10 inches shorter than my stock. Sent pics, spoke to someone named Nestor. I didnt want a refund, just a correct replacement. Weeksmonths passed after numerous calls and emails. Nothing. Contacted BBB. They even ignored them. In July I received an email that a shipment was arriving. It came.same exact one as before. So now I have 2. Not worth my time and energy fighting with these *** Ill sell both as new.

User's recommendation: STAT AWAY FROM THEM.

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ID
#3864915 Review #3864915 is a subjective opinion of poster.
Location
Bowie, Maryland
Pros
  • No pros to speak of
Cons
  • Seriously not enough space to write
Loss
$300
Preferred solution
Not a thing
New Reviewer

Defective top

Top was sewn too close to the edge on on passenger side, came loose, and flaps in the wind. Sent photos, emailed numerous times, and asked to be contacted to discuss. All ignored. Upsettingshop

User's recommendation: Shop elsewhere.

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ID
#2897648 Review #2897648 is a subjective opinion of poster.
Loss
$1
Preferred solution
Call to discuss options

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Verified Reviewer
New Reviewer

Check on order staus