Winston J

Car Purchase

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History of 2016 Jeep Patriot Purchase December 2, 2020 at Rods Allstar Auto on River Road. Purchased Auto on December 2, 2020. Returned to Dealership on January 23, 2021 after inspection by Les Swab at 7250 Pacific Avenue regarding a noise on the right side of the car. Indicated that the left Hub Assembly needed to be replace. Dealership inspected did not find anything wrong. They determined that they would send to Les Swab at 303 Meridian in Puyallup for further assessment. Les Swab Puyallup assessed that it was the right side not the left. Dealership indicated they would pay for the repair. Les Swab indicated that they would not do repair without two new tires on the front of the car. Dealership sent me to Discount Tire on Meridian in Puyallup to get two new front tires. Returned to Les Swab for right side Hub repair. Initially when driving after repair there was no noise however after some miles noticed that there was still a noise. Returned to Les Swab Puyallup and they assessed that it was not the right Hub but was the drive shaft that needed to be replaced. Went back to the Dealership and they indicated that they would replace the drive shaft if I was to pay half or 400.00. Decided to take car for an additional inspection to Cooper Repair on Portland Ave for a complete diagnostic. Cooper Repair determined that it was not the drive shaft or the Hubs but was the CV Axles that was the problem. Took car back to the Dealership, they indicated that they would repair if I paid half or 150.00. Returned to dealership on Monday April 5, 2021 and requested another car or my 1000.00 down payment back. Was told that they would not return down payment. They did try to arrange for another car, however in doing so the tried to sell me a newer car that still had some warranty and increased my payment by over 400.00 which a could not afford and then requested an additional 2400.00 down including my car trade-in. Dealership gave me the option of purchasing this new car or getting the Jeep repaired if I was willing to now pay 300.00 instead of 150.00 for the same repairs. Felt that they were not being helpful and that they were intent on ending this entire situation and make it difficult for me to get satisfaction. This was the worst customer service ever experienced in a car purchasing situation. Essentially: There were 4 different inspections with 4 different causes of the noise. However, there was no solution. My question was why could not select a car that was like the Jeep in price range and mileage and within the range of my payment requirements instead the deliberately selected a car that was outside my requirements as well as the fact that I had already indicated that I did not have any down payment. I am a Disabled Veteran, 75 years old on a fixed income. In my assessment they did not do all that they could have to resolve the situation. I was treated as if I were at fault for this situation with the noise in that I had driven a four- wheel drive vehicle in four wheel drive all the time and there by it was my fault that these four diagnostic assessments were my fault. In reading and researching Jeep four- wheel drive specification, it is designed so that it can be always driven in four- wheel drive at fast and slow speeds and in no way will cause this kind of repairs. They were outside professional ethics, and they deliberately attempted to deceive me and not really solve the problem in which a similar car could have been the solution and eliminated the problem as far as starting with a clean slate and perhaps a better car with less problems. When you have purchased some 30 cars in a life- time it becomes an exercise in expectation that one will be treated fairly and without undue speculation. To be treated fairly is the gold standard of what it means to be a consumer in American ethics realization as well as a citizen of this great Nation. This experience was indeed the worst experience in my car buying experience over the years. Lets be clear was well aware that when one purchases a used car one can expect some problems, but one would also expect cooperation from the Used Car Dealership to also recognize that they are selling Used Cars. That they must be prepared to make whatever situation for a buyer better in anyway that they can. Always before in purchasing cars have received great service and have been able to resolve each situation and be satisfied with the results. This was a situation in which they were determined to make me the fault and to rid themselves of the overall problem and sit back and say well we did what we could and still made money. This is not the way in which honest and sincere dealership should be dealing with a customer or an American Consumer let alone a Disabled Veteran. Not asking for any special treatment just fairness. I appreciate what they tried to do but am unhappy with the fact that the matter was not resolved. k lots of questions, get cars inspected before [
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Preferred solution: Another car

User's recommendation: Get car inspection

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