AutoPro Automotive Of Oregon

On November 11,2019 I took my car to AutoPro 1670 A. Redwood Ave.

Grants Pass, OR to have the front tires aligned. I chose to wait while the service was being preformed, after about an hour Rick (owner) handed the car keys back and inform me it was done; I paid for the service and left (at no time did Rick say it would need additional work).

On the drive home from AuotPro I noticed the car was pulling too the left, next day (11/12) I went back to AutoPro, I informed Rick that the car was pulling to the left, at this time I ask for a print out of the alignment from the day before (which they had thrown away).

Rick put the car on the rack and informed me why it couldn’t be aligned, now a day later it needs a new Camber bolt, additional cost $100.00 and he won’t charge me to re-align the tires (which he was supposed to have done the previous day).

I took the printout of the alignment AutoPro had given me showing the work completed by them to Les Schwab, without me saying anything I was told that’s not aligned “it’s pulling to the left correct”.

I went back to AutoPro informed Rick that the car wasn’t within specs (he argued for awhile) finally he said “I did the best I could do without that Camber bolt”. I told Rick, he let me drive out of there thinking the car was aligned, now when I come back, you want me to spend another $100.00 to do what you where paid to do already.

If he (Rick) told me on the first day he couldn’t do it without that bolt ($100 more) which by the way only cost $25. I probably would have been okay with it.

The fact that he let me drive away thinking I got what I paid for, to find out I didn’t by another shop; then he wants me to pay more is unacceptable.

Not once did he offer to pay back the $49.95 which I paid for the alignment. My car still needs to be aligned, just an FYI it won’t be done at AutoPro.

It makes me think that because I’m a women I’m an easy target, be careful folks.