Lou A Xeh
map-marker Grants Pass, Oregon

Would not recommend

Updated by user Dec 20, 2019

AutoPro refused to refund and doesn’t think they did anything wrong. So the next step I’m perusing is to send a complaint to DOJ Dept. of Justice/Fraud Consumer Protection with supporting documents.

Original review Nov 20, 2019
On November 11,2019 I took my car to AutoPro 1670 A. Redwood Ave. Grants Pass, OR to have the front tires aligned. I chose to wait while the service was being preformed, after about an hour Rick (owner) handed the car keys back and inform me it was done; I paid for the service and left (at no time did Rick say it would need additional work). On the drive home from AuotPro I noticed the car was pulling too the left, next day (11/12) I went back to AutoPro, I informed Rick that the car was pulling to the left, at this time I ask for a print out of the alignment from the day before (which they had thrown away). Rick put the car on the rack and informed me why it couldn’t be aligned, now a day later it needs a new Camber bolt, additional cost $100.00 and he won’t charge me to re-align the tires (which he was supposed to have done the previous day). I took the printout of the alignment AutoPro had given me showing the work completed by them to Les Schwab, without me saying anything I was told that’s not aligned “it’s pulling to the left correct”. I went back to AutoPro informed Rick that the car wasn’t within specs (he argued for awhile) finally he said “I did the best I could do without that Camber bolt”. I told Rick, he let me drive out of there thinking the car was aligned, now when I come back, you want me to spend another $100.00 to do what you where paid to do already. If he (Rick) told me on the first day he couldn’t do it without that bolt ($100 more) which by the way only cost $25. I probably would have been okay with it. The fact that he let me drive away thinking I got what I paid for, to find out I didn’t by another shop; then he wants me to pay more is unacceptable. Not once did he offer to pay back the $49.95 which I paid for the alignment. My car still needs to be aligned, just an FYI it won’t be done at AutoPro. It makes me think that because I’m a women I’m an easy target, be careful folks.
View full review
  • Price was good
  • Does not stand behide work
Reason of review:
Poor customer service

Preferred solution: Full refund

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