Shaun F Wte

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Verified Reviewer
| map-marker District 2, Louisiana

2014 Hyundai Accent

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Sold me a car worth 10,000$ and i had no memory or copys of the paper work ,then i call and found out i'm paying 22,000 dollars for a 9 year old car that i got told it was 10 grand...
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Pros:
  • Nice cars and trucks
  • Sales rep was a stand up guy
Cons:
  • Not giving the full details and way over pricing cars and trucks
Reason of review:
Pricing issue

Preferred solution: Drop the car down the original price, or put me in a truck with no money down and take the car back.

John q Ngk
map-marker District 13, Louisiana

They sold me pos suv wouldnt put me in anything elsle an wouldnt give my money back when i told them i dont want this suv

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Teery should be fired not a goos dales mab puts you in junk an dont refund your money
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Marksville, Louisiana

Autoplex 2000 - Review in Dealers category from Marksville, Louisiana

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Went in to purchase a vehicle,first off if I would had more of a down payment, I basically could have gotten what I went there for, but in turn was about to purchase another vehicle and had signed papers but before leaving, I checked over the papers and they had hiked the selling price up more than what they told, I brought it to the attention of one the salesman which in turn ended up with him very very rudely and disrespectful talking to me and loudly talking, which showed how first off how unprofessional and second off that they were trying to get over me, need to say I got my money back and no car, so before you sign your paperwork make sure it's all correct before you leave the lot ,if he was fired probably not, but he has positive image for that company or his co workers, people like that make you second guess if any of them have gotten over people or will get over people!!!!!
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Reason of review:
Pricing issue
Anonymous
map-marker Sherman, Texas

2014 Ford Focus Car Review

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I was sold a 2014 Ford Focus on Feb. 29, 2016 with a bad clutch.The mechanic named Fred kept driving the car and stated nothing is wrong with the car, but Ford stated the part has been on back order for 2 years and there is no ETA on when I can receive the part. Ford say it could be months before I receive my part.
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Cons:
  • How the got my money and sold me a car with a faulty clutch
Reason of review:
Bad quality
Fraida Fjl
map-marker Sulphur, Louisiana

Lied to us

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Purchased a 2011 Dodge 3500 & paid cash for it. The check engine light was on when we test drove it so we told them we didn't want it and was told that we had no worries it would be fixed. They had it 2 weeks and when we picked it up we were told it was the ERG valve and they had replaced it. Drove down the street it get fuel and the light came on again. Drove straight to the dealership and left the vehicle to be repaired. They had it for 2 weeks again and we were told that it was a sensor this time and they had sent it to Mark Dodge to be repaired. Now 90 days later the light came on again and we had a code pulled on it & it was the EGR temp sensor. I called Autoplex to see if this was the same sensor that they had replaced only to find out that they did indeed send it to Mark Dodge but it sat @ that dealership for 2 weeks because they had not had time to get to it so Autoplex picked it up and reset the computer but we were told the sensor had been replaced. Maverick & Derrick both lied to us. DO NOT BUY FROM THIS DEALERSHIP!!!!
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Reason of review:
Lied to
Anonymous
map-marker Ponchatoula, Louisiana

Autoplex 2000 - Staff Review from Ponchatoula, Louisiana

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These people are rude and unprofessional. The sales reps have no idea what they are talking about. Service dept is a joke. this is the one in Sulphur,La also a sales man by the name of Derrick is a very rude arrogant unfriendly person who's quick at willing to sell you a vechile but come back with that vechile to get fixed cause it has a few probelms they all the sudden go into turtle mode and not willing too give the help as too when they were trying to sell you that ride then last but not least while standing in hall waiting he's quick too step off too the side and talk *** about the ride they sold us to other employee I will say this too all my friends and family stay AWAY FAR AWAY from Autoplex 2000 they aren't worth your headache in fact they have caused more stress in my life at buying a vechile from them then any other dealership in the past
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Reason of review:
Poor customer service
Anonymous
map-marker Irving, Texas

Staff Review

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These people are rude and unprofessional. The sales reps have no idea what they are talking about. Service dept is a joke. Do yourself a favor and NEVER do business here!
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Reason of review:
Poor customer service
Anonymous

Autoplex 2000 - Chrysler 300 Review

In Dec.2010 I purchased a chrysler 300 frm autoplexlake charles upon purchased I learned car had issues so within a week I went back to dealership told what was going on I was then advised by the manager to file on my insurance I asked why he gave me all kinds of junk reason but summed it up by saying autoplex was not going to pay to fix.however the car cost was at $38000 my notes 466 a month but n my case single mom of 3 bills bills I was always late so my payments were $489. well he told his manger what was happening with car and his suggestion and he ordered to get car fixed.ok, now n may of 2014 the timing jumped bent something n the motor etc. So I called autoplex told them they can come get car cuz I could not afford to pay to fixand keep up car note. Well the sales guy was like really nice and said ms.kinchen we will get u fixed up and he did just that they put me n another car no money down 2006 grand prix notes at $476.a month for 3 1/2yrs. Yal do the math. Well drove off lot with car after takn my glamour shots for the nice calendar given. Guys, 2days later I calln with complaint well bought car back for service and was told to they didnt give loaners so I had to find my own ride. Ok disgusted I was but I did that for 2weeks. Payn other people gas $ yet knowing I got this almost $500 car note.I was called car ready get there get car 3days later calln with new complaint its now the month of the month of june. No loaner but when diagnosed I was then given a loaner. Yet paying of $500 n car note because remember im always late due to paydates. Ok I was called once to pickup car its ready well Bless God the car broke with me and sales rep n it same day of pickup. Ok now its august people, and again car payment is paid on the last day of new payment having to start. Letters always sent u have 5days to return vehicle etc. Always get them since 2010.however I always call to get specific date I have til. Well I was told I had til August 15th by 4p. Well my insurance as it does every month due to paydate since 2010lapse but no longer than 2 to 3days. So I get a call frm A&D telln me about the ins.I immediately tell the young who was and is so nice and well mannered im on my way there now to pay ins. He was ok cool and I again ask bout carnote he says yes maam 4p. Well unknowing to me I had to keep deductible at 500rlower I changed policy deductible to most highest. So anyway I make it to A&D according to clock n car @345p made car payment of $264. Roll off went put the correct change but got that fixed. So 3mins later I get call frm A&D ms. Kinchen u cannot change deductible on insurance etc. She went thru the whole spill as to why so she give me the option (my hand to God) u can either come get your money and fall n default r u can call insurance company make changes and we can check it on line I say oh man ok let me call them (remember im a single mom I need transportation) it 3:53p I call US Agencies make the changes got recorded by USAgencies making changes. Ok great. I hang up with them(sittn on side of road n Sulphur la) I called A&D back its now 4:01p ask her to check make sure she can see changes made and she sees ok well now I need u to bring me 500plus dollars (dont remember exact quote) I say, why? She says for carnote and repo fees I said what ma'am I just left u paying carnote so she ask how much I tell her she sees so then she says well I need repo fees I say again why. Because we tell u everytime ur payment has to b n by 4p and I told her ma'am I was there a 345p. I start to cry because this is so not fair. She begins to yell at me after every why and maam please its just 4:01 now she says I dont care when I dail that repo # im charged 250. So I call on God "oh God" so I say ma'am I hear what u saying but can I please speak to your supervisior she yells I am the supervisor and im not changing my decision repo amn is n fiend now lookn for car. I bust out n tears more I ahve my kids car im n sulphur I live in Iowa. MyGod. So I call Auto Plex sulphur where I purchased the car speak to my sales rep. Who is a very nice person he says ms. K. Calm down let me speak to my manager. Well 40mins pass by no call back so I call well my rep. Tells me A&D said I havent had insurance since July(lies) so I say thats not true. And if anyone ever dealt with Autoplex&A&D u know they coming. So he says let me get manager to call u. Its now 8pm no call so I call got manager on phone and basically says maam I dont have nothing to do with A&D. I can have someone call u. Well today is sunday aug 17th noone has called me. Well repo man comes aeoumd 830p very nice people and I tell him my story Nd he was like omg call soemone bout this thats not fair. He gave his remorses and took car.(remember he took loaner car cuz I havent had car I been paying on since june its on the back fence of their shop)However I finds out that the owner of Autoplex Is also the Owner of A&D financial, so conversation lead me to one of the news stations and speakn with a lawyer over lunch on yesterday. I dont want bad publicity for autoplex because that place is someones livelyhood (source of income#workers) but I was dealt a bad hand I feel. And I just other people to know my story because of my situation single disabled kid have work and no I dont feel mr.kenny is responsible for any of this bit I do feel he needs to know what has happened and my plan of action. Back n 2010 I was approved at another dealership for a vehicle but I chose AutoPlex 2000 due to bad talk prior to and I try not to listen to negative talk. All I can say is Omg. Things wrong with car head lights default, transmission, waterpump, thermostat, head gasket. Only enjoyed car for maybe 2weeks since datebof purchase n May 2014
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1 comment
Guest

Purchase car July 15,2015 Wednesday evening. I drove the car to work the next day then back home which is Thursday evening.

ONE DAY ONLY and car does not want to crank. Call the salesman that was will to make a sale, we will sent someone, we will take care of it. It's Friday night and the car is still sitting in my yard... I called a lawyer and they will get with me Monday but I'm not happy and want others to know about my car purchase experience with Autoplex 2000.

BE AWARE. ....

BE CAREFUL. ...

Anonymous
map-marker Shady Hollow, Texas

Autoplex 2000 in lake charles, louisiana ripped me off

My cadillac was running hot, so I took it to autoplex 2000. They ran tests on my car and told me that I needed my head gaskets replaced. I have spent over $4500 dollars with these people and my car is still running hot. The dealership did give me a 1yr/12,000 mile warranty, but they are now telling me that they can't fix my car neither can i have my money back. My car has been in and out of the shop with no success. I told them of they caint fix my car just give me my money back. My car has been parked for 9months since it has been out of the shop and it has been parked
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6 comments
Guest

I bought a vehicle and have nothing but excellent service and great people.

Guest
reply icon Replying to comment of Guest-660443

Autoplex 2000 is a complete ripoff. there cars come from auctions, there over priced and aren't worth ***. you better go to the clerk of court at the civil division in lake charles louisiana and check their background Lmao ......clowns.

Guest
reply icon Replying to comment of Guest-660443

Also anyone doing business with autoplex 2000 is a ripoff such as prestige automotive. The cars are worthless, overpriced and ain't worth ***.

Guest

It's not just lake Charles autoplex 2000 that's ripping people off!!!! It's the one in sulphur la, also!

We bought a car December 2012 and its had nothing but issues since. Cv shafts, windows, transmission is leaking and not shifting, can't drive!

Bought less then 5 months ago! :eek

Guest

Is the guys that were out this week i front of auto plex..w rip off signs..

justin f Rwh
reply icon Replying to comment of Guest-576322

Yes this is... who is this did we talk out there.

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ahdioangel
map-marker Atlanta, Georgia

Autoplex2000 lake charles,la

we purchased a vehicle in dec 10 in feb the engine blew and left me stranded out of town! we purchased a ext war. on it did me no good at all. it was replaced then it broke down every month for the next 3 mo. they didn't want to give me my down payment back and it took alot of complaining and phone calls but eventually i got it back and put it towards another vehicle but now they won't apply the $ i paid into the other vehicle to the new one and i am pissed!!! ok so they take advantage of people with bad credit and it is truly unfair! do not purchase a vehicle from this company i heard through the grapevine that they purchase wrecked vehicles and auctioned one's and they are going to fix the lemon i purchased in the beginning and re-sell it !!! buyers beware!
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Loss:
$15000
2 comments
CAR S Bwe

Dear whiney person,

Let me guess you are another nimrod who thinks that a used car can also fall under the governments Lemon law policy, well my dear you are wrong. Also you had the vehicle for two months, it was fine when you purchased it, and you did not even pay cash for it, you have no reason to complain. If you had good credit you coud buy yourself a 2011 Toyota avalon but you don't it is your fault

Guest
reply icon Replying to comment of CAR S Bwe

Car sales individual cannot be honest or legitimate by definition. So shove your "opinion"!

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