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New Reviewer

Algo con mi cuenta

El problema es que tengo el pago de mi auto el 10 de este mes pero debido al huracán tuve gastos extras y quisiera ver si pudiera cambiar el pago del carro para el viernes 14 de octubre apreciaría mucho la ayuda
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ID
#4054158 Review #4054158 is a subjective opinion of poster.
Location
Tampa, Florida

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New Reviewer

Contract

1month ago I used you all to refinance my vehicle. I was told by the person who took care of my refinance to cancel my warranty that I had financed thru. I did that. That it would be reimbursed and sent to me via check. After my loan was financed Ive been waiting. So I...
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ID
#3822433 Review #3822433 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$1565
Preferred solution
Get my warranty money back.

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New Reviewer

They didn't pay off the original loan. They kept all the money .

AUTOPAY - They didn't pay off the original loan. They kept all the money .
Was not paid off 3 months after we signed paperwork. As of today 7/25/22 STILL not paid original loan off.

User's recommendation: Run away. Hang up phone.

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ID
#3793925 Review #3793925 is a subjective opinion of poster.
Location
Mornant, Auvergne Rhône-Alpes
Loss
$1316
Preferred solution
Deliver product or service ordered
New Reviewer

To pay off account

Charges for late fees and no one to talk to I need to pay all payments now to close the account and start over with another card thanks

User's recommendation: Highly recommend.

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ID
#3460982 Review #3460982 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Nothing just end this afterpay

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Advanced Reviewer

Stupid representatives

AUTOPAY - Stupid representatives
AUTOPAY - Stupid representatives
AUTOPAY - Stupid representatives
AUTOPAY - Stupid representatives
I bought a car with a little bit bigger payment than I wanted so I thought I could get it refinanced. Autopay had refinance another car for me so I thought Id give them a call. I talked to a guy named Jack and he told me if I got rid of the extended warranty which was...
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ID
#3280792 Review #3280792 is a subjective opinion of poster.
Location
Paducah, Kentucky
New Reviewer

Ripoff

Auto-pay is the worst most disrespectful lying, conniving, *** refinance option anyone could ever possibly use. They don't return phone calls they lie when you ask them specific questions. I was financing $7,300 with my Wells Fargo loan with auto pay when I got the amount of the loan from Pentagon Federal Credit Union it was for $7,800 without telling me auto pay charge me $500 on a loan I was only going to save $500 on over the term of the loan they say they disclosed it in the paperwork and they probably did and I probably initialed it but when specifically asked if they changed a fee they said noD

User's recommendation: Don't use Autoay, total ripoff.

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ID
#2858842 Review #2858842 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$400
Preferred solution
Full refund

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New Reviewer

They bait & switch, then fail to return calls & emails

Update by user Aug 11, 2019

After several communications that were not returned, I FINALLY got an email claiming that the mountain of paperwork I sent in over 3 months ago to remove the surprise $999 extended warranty from my loan was apparently lost due to "staffing changes" at the warranty company. I was told the paperwork was resubmitted.

So now what? I wait ANOTHER three months?

Original review posted by user Aug 04, 2019
Worst company I've dealt with in a while. I got my car refinanced with them and when it was done they had charged me $999 for a warranty I WAS NOT TOLD ABOUT. Trying to cancel this overpriced warranty has been frustrating. They don't return emails, they don't return calls. Finally I got hold of someone who sent me forms to fill out and told me to wait 6 weeks to see the charge removed from my loan. Well, that was 3 months ago, and nothing. STAY AWAY FROM AUTOPAY--THEY'RE SLIME!
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ID
#1612282 Review #1612282 is a subjective opinion of poster.
Cons
  • Unreturned phone calls
  • Surprise fees
  • Unreturned emails
Reason of review
Problems with payment
Loss
$1300
Preferred solution
Return my surprise fees!

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