New Reviewer

Ripoff

Auto-pay is the worst most disrespectful lying, conniving, *** refinance option anyone could ever possibly use. They don't return phone calls they lie when you ask them specific questions. I was financing $7,300 with my Wells Fargo loan with auto pay when I got the amount of the loan from Pentagon Federal Credit Union it was for $7,800 without telling me auto pay charge me $500 on a loan I was only going to save $500 on over the term of the loan they say they disclosed it in the paperwork and they probably did and I probably initialed it but when specifically asked if they changed a fee they said noD

User's recommendation: Don't use Autoay, total ripoff.

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ID
#2858842 Review #2858842 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They bait & switch, then fail to return calls & emails

Update by user Aug 11, 2019

After several communications that were not returned, I FINALLY got an email claiming that the mountain of paperwork I sent in over 3 months ago to remove the surprise $999 extended warranty from my loan was apparently lost due to "staffing changes" at the warranty company. I was told the paperwork was resubmitted.

So now what? I wait ANOTHER three months?

Original review posted by user Aug 04, 2019
Worst company I've dealt with in a while. I got my car refinanced with them and when it was done they had charged me $999 for a warranty I WAS NOT TOLD ABOUT. Trying to cancel this overpriced warranty has been frustrating. They don't return emails, they don't return calls. Finally I got hold of someone who sent me forms to fill out and told me to wait 6 weeks to see the charge removed from my loan. Well, that was 3 months ago, and nothing. STAY AWAY FROM AUTOPAY--THEY'RE SLIME!
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ID
#1612282 Review #1612282 is a subjective opinion of poster.
Service
Autopay Loan Refinance
Cons
  • Unreturned phone calls
  • Surprise fees
  • Unreturned emails
Reason of review
Problems with payment
Loss
$1300
Preferred solution
Return my surprise fees!

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