Poor repair service and warranty deceit

Took 08' Jeep Grand Cherokee to Autopark Chrysler in Cary, NC for. Told problem was WIN module but they "discovered" problem with starter motor and support bushing for drive axle. Bill total $1144 with $700 in labor. Service Manager said warranty was 12 mo. or 12k mile, parts and labor covered - can take to any US Jeep Dealership. When leaving, first problem - TPS system was not reset. Second problem was that skid plate, removed to access starter motor and support bushing, had not been properly secured - missing bolts. This began to drag on highway. At nearest Jeep dearlership AutoPark denied warranty and declared I had removed the skid plate - a "bolt-faced" lie.
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#342252 Review #342252 is a subjective opinion of poster.
Alexandria, California
New Reviewer

Auto Park Chrysler Jeep in Cary, NC

Everyone has different experiences with a company and all I can do is warn customers about my girlfriend's and mine. We have a 2003 Jeep Wrangler and she took it into their service department for a simple oil change as well as other services it recommends at the mileage it has. This is simple as many know and I usually do the service myself but my girlfriend insisted we take it to the dealer. I get a call later that morning saying that they broke off the oil plug on the pan and it would cost over a thousand dollars to put on a new pan as well as a few other services. I *** early and we drive down there and I tell them that the Jeep was fine when we brought it in and they broke it and need to fix it and of course they refuse using that old lets blame it on the guy before us. I am a big lover of Wranglers and in a way it's a family but the customer service at this supposed 5 star service center and their lack of taking responsibility for their actions are appalling. Working on cars myself when I was younger at Sears you know how much torque a bolt takes to come off and when it seems to be getting to the point of breaking you STOP and CALL the customer to warn them what could happen if you proceed and give them the choice. I have personally encountered the exact occurrence. You don't just break it and then blame someone else. It's simple...It worked when it was driven in...your tech broke it under your roof...you need to man up and pay to fix it. I am not totally sure on the man's name that I spoke to last since the whole conversation was done in a hallway and not an office but our "service advisor" was Pauline Frederick.
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#239127 Review #239127 is a subjective opinion of poster.
Dallas, Texas

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