Jacob C Fxp

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| map-marker Buford, Georgia

Bad service

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I had bought a Tire and Wheel warranty when i bought my car from the dealership. There was a problem with my tire and it had to be replaced. After making me wait for 5 hrs, they said they do not have the stock of the tire and i have to wait for 5 days to get the same. As I had to go to work which was 30 miles from my place , I requested them with the following options : a loan car , an old tire , a rental car, reimburse the rental car cost etc. not only all options were rejected , I was called to the service manager's room and was insulted. I spent more than the cost of a new tire on car rental. No one answers the phone at the service department, when I highlighted this to the service they, said they were short of staff. Even today to reach the service department 3 times ended with no answer.
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Preferred solution: Let the company propose a solution

User's recommendation: Take your vehicle to a different VW dealer for service if possible.

map-marker Flowery Branch, Georgia

2011 Volkswagen Jetta Review

2011 jetta radio dead!! Frequent problem no help from dealership in Buford ga Gunther VW 65 bucks to tell me it's dead.. No sh&t want 1000 bucks to fix it and I can buy one of ebay for 99. Thx VW never again. I Am German what an insult
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