Marcos G Nom

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Verified Reviewer

Take to long to fix my car

My car been almost 11 days and it's bot ready yet and I have been expending almost 700 for the car rental
View full review
Loss:
$700

Preferred solution: To get my car ready as soon as possible.

Sandra T Lyr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Henderson, Nevada

Screwed

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AutoNation USA - Screwed
Updated by user Oct 02, 2023

10/2/2023 @2:04PMI got a response from Kyle in the title department via email. He is trying to help me.

Updated by user Oct 02, 2023

Absolutely NOTHING has been by the dealership to resolve this.

Original review Oct 02, 2023
I bought a truck on 8/11/23, today is Oct. 2, 2023.

It took a few calls to get them to send paperwork to MVD. I went to register the truck and Motor Vehicle will not register because Autonation put the wrong vehicle description in the paperwork. I am paying for a vehicle that I cannot register. I have called Corporate 4 times and I am still waiting to find out what is going on.

I want my trade in vehicle back but again, no response. I put down money and made payments and cannot get it registered. I am so angry I can't even go on.
They do not deserve a star
I called Autonation 3 times since I first wrote this. Twice I was told they would go directly to finance and tell Tommy Smith I was on the phone.

Didnt happen. Then I left a voicemail for the General Manager, Darin, he has not called me.

I dont' know what to do. I have already extended the temporary registration, when it expires I wont be able to drive it.
HELP please
View full review
Loss:
$3305
Cons:
  • Do not know how to sell vehicles

Preferred solution: I want the paperwork corrected so I can register the vehicle and I do not want to pay the $1500.00 they say they incorrectly gave us for a tax credit. NOT MY MISTAKE>

User's recommendation: DON'T GO TO AUTONATION USA HENDERSON

Marcos G Nom

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Verified Reviewer
| map-marker Las Vegas, Nevada

Maybe they can do it faster .

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They are good but take forever to fix my car it's almost 11 days and nothing yet ! And I have been paying for a rental car since then . :(
View full review
Loss:
$600
James W Csn

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Verified Reviewer
| map-marker Corpus Christi, Texas

Sell of illegally inspected vehicle

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Purchased a vehicle from Autonation USA in Corpus Christi recently. During the test drive, I advised the salesman that the steering was "jerky". Upon returning to the dealership, I looked at the front tires, and advised him that, not only was the alignment off, but one tire was brand new, and one was half worn, which any half *** mechanic would tell you that in 4 wheel drive, would eventually lead to problems. I then looked at the 2 rear tires, which were almost completely bald, and advised him, that in the state of Texas, those tires were illegal, and would never pass inspection. I told him that I had been a certified tire installation and repair technician for 12 years, as well as a state certified vehicle inspector for 2. I was assured that, if I purchased the vehicle, they would do everything they could to rectify the problem.

After 5 days of attempting to contact someone at the dealership (notice the 5 days...ththei"5 day guaranteed return policy ", i finally got to go and get the copies of my documents., at which time I was informed they would not be replacing any of the tires...it was sold " AS IS".

I'm not a lawyer, by any stretch of the word, but after working for the state of Texas for 20 years, I have made some friends in the DPS. I have emailed pics of the illegal tires, with a tread depth gauge fully visible, as well as the dealer copy of inspection, AND copies of 4 additional inspection FAILS from certified inspection locations here, and an affidavit from the DPS sgt in the area containing the state and federal codes concerning legal tires on the roadway, as well as the state inspection code, to the Department Of Public Safety in Austin, showing that the vehicle passed inspection with illegal tires.

I'd be willing to bet a year's salary that Corporat Autonation Never sees this, or responds.

View full review
Loss:
$1800
Pros:
  • Have free water
Cons:
  • Saving my answers for my attorney

Preferred solution: Tire replacement, as promised

User's recommendation: Get every promise they make in writing

Jeffrey M Mrj

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Verified Reviewer

Yes my name is Jeffrey Manning I shared my trade-in information on the website for this dealership in Houston AutoNation USA Houston Texas waited 6 hours for an appraisal. Your website States 30 minut

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Yes speaking with the manager of used cars he told me if I got my information pictures copy of my title to him. He would yet back with me in 30 minutes with appraisal he waited until 4:00 this is unacceptable not as advertised on your website he was very rude when I spoke to him on the phone expectations were high and they came in so low I will never do business down there again be careful of who you're dealing with
View full review

Preferred solution: No I don't have time to mess around with foolish people that deceive me

User's recommendation: Customer beware of deception

Tahashi S

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Verified Reviewer

Vehicle issue

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Well I left my car with AutoNation for servicing on Monday morning at 7:00 a.m. I was told I would receive a text from someone that day apparently this is how they choose to communicate with customers .

I never received a text at all and now here it is Tuesday and I still have not heard from them. I have requested for management to call me still have not been contacted. So overall experience with AutoNation has been extremely terrible they tell you one thing they do not follow up with what they say they're going to do, they don't even have a working phone number to reach anyone. My vehicle is currently in the possession of this company and I can't even figure out what's going on so I have no choice but to take a taxi to physically go and check to see what's going on.

On top of everything your service chat box keeps sending you phone numbers that do not work. I will never ever recommend the service to anyone.

I will actually do the total opposite. Avoid this company at all cost.

View full review
Pros:
  • Offer customers coffee
Cons:
  • Customer service dose not exist here

Preferred solution: Apology

User's recommendation: Go elsewhere if you want good service

michael b Cio

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Verified Reviewer
| map-marker Painesville, Ohio

Warranty repair not done

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AutoNation USA - Warranty repair not done
Updated by user Feb 04, 2022

AutoNation sent me an email on Jan7, 2022, saying that someone would contact me to resolve the problem.. I replied and attached videos of the problem.

It is now February 4 and I have not heard from them.

I am not surprised. These people are bad news.

Original review Jan 05, 2022
Used vehicle had engine issues while under 90 day warranty. AutoNation Wickliffe, Ohio service department is a joke. My salesman as well. They kept my car for 2 weeks, did not address or fix the problem, then denied there was a problem, despite multiple audio/visual evidence on my cell phone. Vehicle is a Honda, they said they would take it to a Honda dealer if necessary and then refused to do that. Now the warranty has expired, the vehicle has the same issue, and they've washed their hands of me. It's a much longer story than this... I would not do business with them again. One of the 8 videos is attached.
View full review
Cons:
  • Extremely poor service

Preferred solution: Deliver product or service ordered

User's recommendation: I would be very hesitant and careful

Maria R Trm
map-marker San Jose, California

Poor service

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It has been 3 months and I haven't received my car registration or the 2022 license plate sticker. I need My registration!
View full review
Cons:
  • T traffic tickets

Preferred solution: Price reduction

2 comments
Guest

I am having the same problem with them. They absolutely will not return calls after you leave the lot.

Guest
reply icon Replying to comment of Guest-2400638

Im making payments on the vehicle I purchased from Autonation USA Henderson, NV> I am unable to register it because Autonation put the incorrect model on the paperwork. It has been almost 2 months, they will not cooperate with anyone, including motor vehicles, so I went to trade it in to get out of trying to deal with them.

I cannot trade it in because they will not release the title. NOT EVEN TO THE FINANCE COMPANY.!!!

They are hiding something. I'm stuck with a car I cant't register and I can't sell.

View more comments (1)
Frederick B Uuv

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Verified Reviewer
| map-marker Houston, Texas

Service & Warranty Experience

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The sales team and financing teams are great. The service department has been terrible. They keep the vehicle a long time and don't fix the problems that are supposed to be covered under the warranty. You can never get a hold of anyone in the service department. I resorted to having the sales rep relay messages and get updates.
View full review
Loss:
$300
Pros:
  • Sales team
  • Financing team
Cons:
  • Phone service
  • Service department

Preferred solution: Deliver product or service ordered

User's recommendation: Look for used vehicle somewhere else.

Devon M Jwq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phoenix, Arizona

Took $400 down payment and less than 10 mins later asked for it back and won't give it back

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AutoNation USA - Took $400 down payment and less than 10 mins later asked for it back and won't...
AutoNation USA - Took $400 down payment and less than 10 mins later asked for it back and... - Image 2
Dealership lacks communication, integrity and honesty. I needed 1800 down they tell me I Have 28 days to bring it. I bring 400 cash and they tell me my hold check is no good when I just got it from my bank. They tell me the deal cannot go through and they cannot give me my $400 back after I gave it to them less than 5 minutes ago. They are crooks and do not trust their business. I will be filing a corporate complaint. *** dealer experience Ive ever had. It took me 20 minutes to find this complaint forum.
View full review
Loss:
$900

Preferred solution: Full refund

User's recommendation: Do not go here unless you want to get robbed quick.

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