AutoNation USA
AutoNation USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoNation USA has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Have free water, Offer customers coffee.
Cons: Customer service dose not exist here, Do not know how to sell vehicles, Extremely poor service.Recent recommendations regarding this business are as follows: "DON'T GO TO AUTONATION USA HENDERSON", "Get every promise they make in writing", "Customer beware of deception", "Go elsewhere if you want good service", "I would be very hesitant and careful".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoNation USA has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Have free water, Offer customers coffee.
Cons: Customer service dose not exist here, Do not know how to sell vehicles, Extremely poor service.Recent recommendations regarding this business are as follows: "DON'T GO TO AUTONATION USA HENDERSON", "Get every promise they make in writing", "Customer beware of deception", "Go elsewhere if you want good service", "I would be very hesitant and careful".
Consumers are not pleased with Website and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTake to long to fix my car
Preferred solution: To get my car ready as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaMaybe they can do it faster .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Henderson, NevadaScrewed
10/2/2023 @2:04PMI got a response from Kyle in the title department via email. He is trying to help me.
Absolutely NOTHING has been by the dealership to resolve this.
It took a few calls to get them to send paperwork to MVD. I went to register the truck and Motor Vehicle will not register because Autonation put the wrong vehicle description in the paperwork. I am paying for a vehicle that I cannot register. I have called Corporate 4 times and I am still waiting to find out what is going on.
I want my trade in vehicle back but again, no response. I put down money and made payments and cannot get it registered. I am so angry I can't even go on.
They do not deserve a star
I called Autonation 3 times since I first wrote this. Twice I was told they would go directly to finance and tell Tommy Smith I was on the phone.
Didnt happen. Then I left a voicemail for the General Manager, Darin, he has not called me.
I dont' know what to do. I have already extended the temporary registration, when it expires I wont be able to drive it.
HELP please
- Do not know how to sell vehicles
Preferred solution: I want the paperwork corrected so I can register the vehicle and I do not want to pay the $1500.00 they say they incorrectly gave us for a tax credit. NOT MY MISTAKE>
User's recommendation: DON'T GO TO AUTONATION USA HENDERSON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Corpus Christi, TexasSell of illegally inspected vehicle
Purchased a vehicle from Autonation USA in Corpus Christi recently. During the test drive, I advised the salesman that the steering was "jerky". Upon returning to the dealership, I looked at the front tires, and advised him that, not only was the alignment off, but one tire was brand new, and one was half worn, which any half *** mechanic would tell you that in 4 wheel drive, would eventually lead to problems. I then looked at the 2 rear tires, which were almost completely bald, and advised him, that in the state of Texas, those tires were illegal, and would never pass inspection. I told him that I had been a certified tire installation and repair technician for 12 years, as well as a state certified vehicle inspector for 2. I was assured that, if I purchased the vehicle, they would do everything they could to rectify the problem.
After 5 days of attempting to contact someone at the dealership (notice the 5 days...ththei"5 day guaranteed return policy ", i finally got to go and get the copies of my documents., at which time I was informed they would not be replacing any of the tires...it was sold " AS IS".
I'm not a lawyer, by any stretch of the word, but after working for the state of Texas for 20 years, I have made some friends in the DPS. I have emailed pics of the illegal tires, with a tread depth gauge fully visible, as well as the dealer copy of inspection, AND copies of 4 additional inspection FAILS from certified inspection locations here, and an affidavit from the DPS sgt in the area containing the state and federal codes concerning legal tires on the roadway, as well as the state inspection code, to the Department Of Public Safety in Austin, showing that the vehicle passed inspection with illegal tires.
I'd be willing to bet a year's salary that Corporat Autonation Never sees this, or responds.
- Have free water
- Saving my answers for my attorney
Preferred solution: Tire replacement, as promised
User's recommendation: Get every promise they make in writing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes my name is Jeffrey Manning I shared my trade-in information on the website for this dealership in Houston AutoNation USA Houston Texas waited 6 hours for an appraisal. Your website States 30 minut
Preferred solution: No I don't have time to mess around with foolish people that deceive me
User's recommendation: Customer beware of deception
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVehicle issue
Well I left my car with AutoNation for servicing on Monday morning at 7:00 a.m. I was told I would receive a text from someone that day apparently this is how they choose to communicate with customers .
I never received a text at all and now here it is Tuesday and I still have not heard from them. I have requested for management to call me still have not been contacted. So overall experience with AutoNation has been extremely terrible they tell you one thing they do not follow up with what they say they're going to do, they don't even have a working phone number to reach anyone. My vehicle is currently in the possession of this company and I can't even figure out what's going on so I have no choice but to take a taxi to physically go and check to see what's going on.
On top of everything your service chat box keeps sending you phone numbers that do not work. I will never ever recommend the service to anyone.
I will actually do the total opposite. Avoid this company at all cost.
- Offer customers coffee
- Customer service dose not exist here
Preferred solution: Apology
User's recommendation: Go elsewhere if you want good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Painesville, OhioWarranty repair not done
AutoNation sent me an email on Jan7, 2022, saying that someone would contact me to resolve the problem.. I replied and attached videos of the problem.
It is now February 4 and I have not heard from them.
I am not surprised. These people are bad news.
- Extremely poor service
Preferred solution: Deliver product or service ordered
User's recommendation: I would be very hesitant and careful
Poor service
- T traffic tickets
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasService & Warranty Experience
- Financing team
- Sales team
- Phone service
- Service department
Preferred solution: Deliver product or service ordered
User's recommendation: Look for used vehicle somewhere else.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Phoenix, ArizonaTook $400 down payment and less than 10 mins later asked for it back and won't give it back
Preferred solution: Full refund
User's recommendation: Do not go here unless you want to get robbed quick.
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I am having the same problem with them. They absolutely will not return calls after you leave the lot.
Im making payments on the vehicle I purchased from Autonation USA Henderson, NV> I am unable to register it because Autonation put the incorrect model on the paperwork. It has been almost 2 months, they will not cooperate with anyone, including motor vehicles, so I went to trade it in to get out of trying to deal with them.
I cannot trade it in because they will not release the title. NOT EVEN TO THE FINANCE COMPANY.!!!
They are hiding something. I'm stuck with a car I cant't register and I can't sell.