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AutoNation USA Reviews
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AutoNation USA Reviews
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Verified Reviewer New ReviewerVehicle issue
Well I left my car with AutoNation for servicing on Monday morning at 7:00 a.m. I was told I would receive a text from someone that day apparently this is how they choose to communicate with customers . I never received a text at all and now here it is Tuesday and I...
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ID
Pros
- Offer customers coffee
Cons
- Customer service dose not exist here
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty repair not done
Update by user Feb 04, 2022
AutoNation sent me an email on Jan7, 2022, saying that someone would contact me to resolve the problem.. I replied and attached videos of the problem.
It is now February 4 and I have not heard from them.
I am not surprised. These people are bad news.
Original review posted by user Jan 05, 2022
Used vehicle had engine issues while under 90 day warranty. AutoNation Wickliffe, Ohio service department is a joke. My salesman as well. They kept my car for 2 weeks, did not address or fix the problem, then denied there was a problem, despite multiple audio/visual evidence on my cell phone. Vehicle is a Honda, they said they would take it to a Honda dealer if necessary and then refused to do that. Now the warranty has expired, the vehicle has the same issue, and they've washed their hands of me. It's a much longer story than this... I would not do business with them again. One of the 8 videos is attached. User's recommendation: I would be very hesitant and careful.
ID
Location
Painesville, Ohio
Cons
- Extremely poor service
Preferred solution
Deliver product or service ordered
New Reviewer