Lawrence S Pjy

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| map-marker Douglasville-Lithia Springs, Georgia

Unprofessional service

I purchased a vehicle from you Houston location which I was very dissatisfied with the whole sale. First of all I was told to come get the vehicle 05 Chevrolet colorado single cab pickup. When I got there which was 2 hours away by the manager. When I got there the assistant manager told me no one called from the same number that had me come which I left work to come there. I was told to come back tomorrow which I told them my wife had to work so then they told me to take the vehicle which I left half on the asking price. Then the next day I was asked to come back the deal is final and I sat there waiting for four hours waiting on the financial person. The finance person set me up with some place in Ohio with 25% interest rates which would have made me pay double for the vehicle so I phone my wife and told her I will pay the vehicle off the next month before my first payment is due because I was not pay eight thousand on a four thousand and five hundred vehicle. I paid it off as planned but no title no one even called me tell over a month later to inform me that I needed to get the vehicle inspected so they could apply at DMV for the title. Which I paid taxes title and license before I left the first time. On top of that no one checked the vehicle before sale which ever major dealership does or the vehicle goes to auction. But no I had to do it and bring the inspection to the dealership. So I call the Ohio finance place and they have told me they have reached out to Autonation several times to get the title and nothing. I'm waiting still but I have purchased over 50 vehicles and never waited like this not even a phone call just wait now if I would have missed a payment or not paid my first payment someone would have been at my home to remove the vehicle. I purchased this vehicle January 27, 2020 and still going round and round with no title, plates nor sticker. I just want my above items so I can move on would like someone in the corporate office to investigate or reach out to me because this is very unprofessional.
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  • People seem friendly to your face
  • Waste customers time

Preferred solution: I just want my above items

map-marker Atlanta, Georgia


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People save your time and money dont ever go to an AutoNation dealership. They all seem nice to your face and the moment you sign a deal theyll call you back claiming the bank never approved it and make you change banks to an exorbitant amount yet I have great credit and get told my interest rate will be through the roof. VERY UNHAPPY and will tell everyone never to go there.
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