Harold H Jwi

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Verified Reviewer
| map-marker San Diego, California

Cancellation of service agreement

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I purchased a used vehicle and an extended service contract for 4 years. After 3 years, I cancelled the contract ( at the dealership ), and requested a refund prior to the 4th year. I even went as far as to send a letter to the corporate office but never heard back. What is my recourse at this point in time ?
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User's recommendation: Good luck trying to cancel a contract which is able to be cancelled at “ any time “.

Harold H Jwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of service policy

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I purchased a vehicle in 2017 and a 4 year extended service policy. After 3 years, I cancelled the policy. I sent in the required paper work from the dealership but they didnt respond. I even sent autonation a letter to their corporate office to no avail. This policy is now into its 4th year and my refund should be around $600 dollars. Please inform me as to my recourse regarding this situation. Thank you for your time. Harold Hansen.
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Loss:
$600
Cons:
  • Unable to contact

Preferred solution: Full refund

Kristan C Ogw

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Verified Reviewer
| map-marker Irvine, California

Too many broken promises

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From January of this year to now I have had the most difficult time getting anywhere with a cancellation of my extended warranty. I've made numerous calls and SO MANY PROMISES of getting back to me and people that seem great and insist that they will take care of it - don't worry. On ALL occasions from the dealership, customer service, and online chat of promised call backs and we will escalated your case, I never got a call back. I am so disappointed and don't know where else to go to get resolve. I tried contacting them via email and received an automated response a week a go but still no one has contacted me.
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Preferred solution: Full refund

User's recommendation: Don't sit back and wait for your refund! Call and follow up. I trusted them and it got me no where!

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