
Unclaimed
AutoNation Subaru Arapahoe Reviews
1
TOTAL REVIEW
New Reviewer
Taxes incorrect
My husband and I bought a new Subaru Crosstrek from Autonation Subaru Arapahoe. The sales person Daniel was great how ever the finance person was not, Carrie Hesseltine did our paperwork. We just received a letter saying she figured our taxes incorrectly and we now owe close to $2,000 more in order to register our car and get our plates. When we were in the office with Carrie we started the signing process and then she said "wait a minute the taxes are wrong let me fix them" she then reran the paperwork and it lowered our monthly payment by about $20 which I was very happy about and was then comfortable getting the extended warranty. The only thing they have offered to do to fix this is redo all of the paperwork to incorporate the taxes into our monthly payments. My husband and I travel extensively for work and do not have the time to go to the dealership and do this. Nor do we want our credit ran again. I worked in the car industry for many years and when a problem like this occurred we did everything to make things alright for our customer and usually took care of any cost when it was the dealerships error. I guess Subaru does not see things the same way. I have bought many cars over the years and have never experienced anything like this. Unfortunately it was me that insisted on getting a Subaru and now feel like that was a mistake.
ID
Location
Centennial, Colorado
Pros
- Our salesperson daniel
Cons
- Mistakes our finance person made and the response
Reason of review
Poor customer service
Preferred solution
In my opinion the dealership should be responsible for the additional taxes.
Companies Similar to AutoNation Subaru Arapahoe
Brands Related to AutoNation Subaru Arapahoe
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
AutoNation Subaru Arapahoe