Griffith Zqb
map-marker Spokane, Washington

AutoNation Mazda - Spokane- RIP OFF

I purchased a truck from these people on Aug. 17th 2013. They treated me great while I was buying the truck, told me what wonderful customer service they had, and if I had any problems to contact them and they would take care of it, customer satisfaction was there number one goal. Well, I have had this truck for 45 days, it's had to already go in to the shop for repairs. I was told when I bought the truck it was a bumper to bumper warranty, not the case. The warranty would not cover any of my repairs needed but one. I contacted AutoNation about this I was promissed calls back I never recieved, I was told they don't treat there customers like this, but they do, they did absolutely nothing about repairs needed to my truck. Then on top of all of this I find out from a previous owner of the vehicle that it was involved in a accident. The car fax was clear and still is, but the fact is that the vehicle was still in a accident which required a lot of repair, and I paid full book price for a vehicle that was not suppose to have had any accidents. I went to AutoNation to talk to them about this and was told they are not liable for any of this. Great customer service when you tell them you sold me a vehicle at full, premium condition, book price when it was not. They said they could trade me out of it, they tried to stick me with $6000 negative equity for a truck I bought 45 days earlier. When I started questioning everything and got a bunch of double talk about depreciation ect, I told the sales person, " don't take this personal or directed towards you, but I feel like I am getting totally *** screwed. The sales person jumped up and said I am not going to be swore at and left. I have a witness to all of this, from the time of purchase to the last talk with them. When it comes down to it, I am paying 25,000 for a truck that has problems they wont fix, and is worth a lot less than they sold it to me for. The customer service has been the most horrific customer service I have ever encountered, and all they care about is getting your money in the first place, after that you are on your own. My family has bought 8 or 9 vehicles from these people over the last ten years, and this is the way they treat that loyalty. I strongly encourage others to shop for there next vehicle any where else but AutoNation Mazda.
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1 comment


I am sorry about your issues about AutoNation. I have the same issues at you except I have no working car. I am willing to take your complaint to the appropriate parties.

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