Problem getting refund of gap insurance

The manager Carlos transferred my call to any Finance mgr but no one answered and was cut off.

User's recommendation: If line cut off callback.

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ID
#1894929 Review #1894929 is a subjective opinion of poster.
Location
North Las Vegas, Nevada

Won't keep their word

I recently bought a car. In my research I tried to take everything into account. I omitted the character of the dealership & I paid the price. I went to AutoNation Honda in Las Vegas. I drove 4 hours to get there. I was pre-approved with my bank and I was told that my bank & AutoNation would “cuddle.” What a phrase. I was told that because the two institutions cuddled the car buying process would be expedited. I was there for 4 hours. I was told that I would receive a temporary registration for 15 days & that in approximately a week I would receive a call to pay for and pick up my registration from the California DMV. I did not receive anything, even as much as a call, so I called on the 7th day and was told by the salesperson that he would look into it. The next day I was told that their financial guy (who was new) omitted some paperwork that I needed to sign. They were going to overnight the paperwork and they were going to include an extension on my registration for another 15 days. The paperwork arrived but not the extension. I called back repeatedly for this extension. They said they were going to pay for a registration service and they were still going to send the extension. I said okay if it would speed up the process. It did not and still the extension did not come. The last time I called for the extension the salesperson told me to call the sales manager. I called and was told that AutoNation Honda does not send out extensions but because I “was being nice about it,” he would ask the salesman if what I was saying was true and if it was he would send the registration. I never heard from him or the sales person again. By the time I got my plates and registration it was almost a month after the purchase date. I had to go without registration for two weeks because of these turkeys. Needless to say I will never buy anything from any AutoNation again.
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ID
#937446 Review #937446 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
2015 Honda Cr-v Car
Cons
  • Did not keep their word
Reason of review
Poor customer service

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