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Verified Reviewer New Reviewer

Resolved: I am upset and beyond livid!!!!

4.8
Update by user Jul 28, 2020

Company fixed the issue and I have been provided with settlement agreement.

Update by user Jul 28, 2020

Worked out in the end

Original review posted by user Jul 22, 2020
The service advisor Hayden and service manager Hawk both went out of their way to make sure my warranty repairs on my 2013 F-150 were done correctly....
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Comment
Helpful 0 Not helpful 0
Resolved
ID
#2073893 Review #2073893 is a subjective opinion of poster.
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

2016 Ford F-150

1.0
My 2016 Ford F-150 has less than 20k miles on it, which we purchased in 2017. In May 2019 we noticed blue smoke coming out of the exhaust upon start up. We took it to the dealership and they determined the engine heads would need replaced. They had our truck for 4 days only to call me and tell me the parts are backed order until June 6th. We planned a family vacation which we planned to use the truck to drive the 20 hours; however, due to the engine issue we did not trust the truck for that distance. We then received a call that the parts had been pushed to July 17th and now the Ford Customer Care is reporting it is July 31st. Meanwhile, our truck sits in the driveway as we do not want to further damage it. This is ridiculous and Ford should be ashamed of themselves. We have been loyal Ford customers but after this I will be rethinking that loyalty.
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Comment
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ID
#1573574 Review #1573574 is a subjective opinion of poster.
Location
Mckinney, Texas
Service
Autonation Ford Frisco Part Replacement
Pros
  • Autonation is doing what they can they issue is ford corp
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

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