Brandon H Mdi

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Sold a complete lemmon after not preforming 40 point inspection

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I was completely blinded by the unprofessionalism and cut throat tactics of AutoNation Ford of Frisco. They sold a car with preexisting transmission problems and except getting the problem addressed they sold the car anyway. The car was sold with a bad trans, heater hose, cracked windshield and hole in the seat after I was up sold the car because they didnt have the truck i paid for. I had already paid and signed paperwork for a Tahoe, it came with a a bad battery and starter issues. If you are black dont ever go there.these people especially the GSM are conn artist and she is a disrespect excuse for a Gm who has a excuse for everything and a reason why nobody did their jobs
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Loss:
$4000
Cons:
  • Bad attitudes
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: I WOULD NOT recommend Autonation ford frisco to any one

Resolved
Imran K Lmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I am upset and beyond livid!!!!

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Updated by user Jul 28, 2020

Company fixed the issue and I have been provided with settlement agreement.

Updated by user Jul 28, 2020

Worked out in the end

Original review Jul 22, 2020
The service advisor Hayden and service manager Hawk both went out of their way to make sure my warranty repairs on my 2013 F-150 were done correctly....
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Loss:
$500

Preferred solution: Let the company propose a solution

Imer Htt
map-marker Mckinney, Texas

2016 Ford F-150

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My 2016 Ford F-150 has less than 20k miles on it, which we purchased in 2017. In May 2019 we noticed blue smoke coming out of the exhaust upon start up. We took it to the dealership and they determined the engine heads would need replaced. They had our truck for 4 days only to call me and tell me the parts are backed order until June 6th. We planned a family vacation which we planned to use the truck to drive the 20 hours; however, due to the engine issue we did not trust the truck for that distance. We then received a call that the parts had been pushed to July 17th and now the Ford Customer Care is reporting it is July 31st. Meanwhile, our truck sits in the driveway as we do not want to further damage it. This is ridiculous and Ford should be ashamed of themselves. We have been loyal Ford customers but after this I will be rethinking that loyalty.
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Loss:
$1500
Pros:
  • Autonation is doing what they can they issue is ford corp
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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