AutoNation Ford Bradenton
AutoNation Ford Bradenton Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mostly negative sentiment driven by a recent report alleging false claims by the Sales Manager and undisclosed Dealer Service Fee, indicating trust and transparency issues at AutoNation Ford Bradenton.
Positive Feedback
Few recommendations; some interactions prompt follow-up attempts to resolve disputes, showing staff will engage in dialogue when challenged.
Negative Feedback / Risk Areas
- Alleged misleading statements from sales staff referenced in AutoNation Ford Bradenton reviews.
- Complaints about undisclosed Dealer Service Fee and billing transparency.
- Trust issues with the service manager and customer service responsiveness.
Key Takeaways for Future Customers
- Ask for all fees in writing before purchase to avoid unexpected charges.
- Document communications with sales and service staff to support any customer complaints.
- Verify advertised MSRP claims against final contract details.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mostly negative sentiment driven by a recent report alleging false claims by the Sales Manager and undisclosed Dealer Service Fee, indicating trust and transparency issues at AutoNation Ford Bradenton.
Positive Feedback
Few recommendations; some interactions prompt follow-up attempts to resolve disputes, showing staff will engage in dialogue when challenged.
Negative Feedback / Risk Areas
- Alleged misleading statements from sales staff referenced in AutoNation Ford Bradenton reviews.
- Complaints about undisclosed Dealer Service Fee and billing transparency.
- Trust issues with the service manager and customer service responsiveness.
Key Takeaways for Future Customers
- Ask for all fees in writing before purchase to avoid unexpected charges.
- Document communications with sales and service staff to support any customer complaints.
- Verify advertised MSRP claims against final contract details.
Turn one complaint into a collective action
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Verified Reviewer
False claims by Sales Manager
RJR
Wed, Jun 22, 4:40 PM (5 days ago)
to sawyers1, me, neall1
Mr. Sawyer,
Again, thanks for taking my phone call today.
In an effort to best resolve my dissatisfaction with your below email and to hopefully keep this within the boundaries of Bradenton Ford dealership, I'm sure you wouldn't mind providing me with the phone and email contact information of the owner(s) to forward your email with specific reference to my purchase.
With your 26 years in the car business, I'm guessing you are not likely to duplicate this email wording again, "We sell the in-stock units at MSRP". The Dealer Service fee of $899 is over and above the MSRP. You failed to mention the Dealer Service Fee in your email. Do you think that might have been significant?
However, the deal was structured the Dealer Service Fee is contrary to your words and the basis of my argument.
I'm hoping we can resolve this without embarrassing you or the dealership any further.
On Sat, Jun 11, 2022 at 9:30 AM wrote: We have no additional dealer mark up!
We sell the in stock units at MSRP. I have 4 available right now that will most likely be gone this weekend.
When can you be here?
Stephen Sawyer
R. Rackley
User's recommendation: do not believe anything the service manager says or for that matter puts in writing.
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