Anonymous
map-marker Hialeah, Florida

They have my car for almost three moths

James Suits initially informed me that the car would require approximately three weeks for repairs. However, it has now been nearly three months, and there has been no clear communication regarding the car's status. Frustrated with this lack of transparency and progress, I have decided to seek legal counsel to assist in resolving this matter with the responsible party. I strongly advise against entrusting your vehicle to them unless you want to endure a similarly exasperating experience.
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User's recommendation: Do not use this people

Tammy A Dhf

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Verified Reviewer

Need rental car extension asap

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I need an explanation as to why my car didn't move into disassembly until Dec 16th? Why was the other dealership not contacted until Dec 16th?

I dropped my car off Dec 5th. Possibly could have completed the job by Dec 22nd when I was supposed to return the car.

Do to the lack of action on the Collision Center side, not working on my car until Dec 16th, I shouldn't have to pay for the extra days rental.

When I spoke to the other dealership they advised me there hadn't been any contact between you and them until Dec 16th and they got back to you promptly. That being said, I believe it was 17 days rental allowed for the job and it really was a 10 day job had there been a little more follow through and communication my car would have been complete on Dec 22nd.

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Loss:
$400
Cons:
  • Lack of customer service
  • Poor management
  • Poor communication

Preferred solution: I want the rental car paid in full. They had my car for 12 days and didn't touch it and now want me to pay for the extra car rental.

User's recommendation: Make certain how many days your car will be in the shop

Ralph M Jvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with overall performance, workmanship, communications, quality control..

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My grandson's GMC truck was stolen and had damage to the body as well as the front end. It was released and towed to the Denver location on 12-19-20 and is to this day still in your facility. A week ago the PM called to say work was complete but only to find out after driving it home that there was something wrong with the steering. We had to return the truck immediately. The steering gear box had been replaced, and apparently it was not installed properly because the technician found some "shavings" in the replaced gear box. While the truck was in for repair, you had to replace the battery because it was "dead" according to the PM. It was fine before it was towed to your facility. Replacing the battery caused the information center on the dash to not operate properly, the back-up camera could not be viewed, and the radio worked intermittently. We were told by the PM that he could not re-program the information center and that we had to take it to a dealer to do this and to get it working properly. I would assume that all repair shops do just that, REPAIR. And especially if the problem is created by the repair shop, meaning YOU. If when we get the truck back, and we need to take it to a GM dealer to re-program the information center, I will have the dealer bill YOU for the work YOU should be performing. There was also a problem with programming the steering gear box and if that doesn't get remedied the same will apply when and if we need to take it to a dealer. Apparently there is not a Quality Control Program in place for your facilities and I firmly believe there should be some compensation for the extra long wait. Totally ridiculous.
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Preferred solution: Let the company propose a solution

User's recommendation: I will not recommend this repair facility to anyone.

Anonymous
map-marker Delray Beach, Florida

Thank you to receptionist

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Judi Jones at Auto Nation Collision, Delray, Fl was so calming. Currently having stressful issues besides car and her attitude help relieve some of the stress. I realize it is nice to get a compliment instead of complaints. This is results of car being hit by State Farm customer. I realized this is pissed off site but could not find where else to write
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User's recommendation: Good division to work with

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