New Reviewer

Jeep service sucks!

I purchased a new jeep at the beginning of November. The backup camera was replaced at the end of November. The radio and phone would lock up and the uconnect didn't work. I was told at the end of December that I needed a new radio and that should fix everything. As of today I still don't have the new radio! I am driving a brand new vehicle that isn't working correctly. I'm certain that if I wasn't making my car payment they wouldn't be very happy. Well neither am I! I left ford to come to Jeep because there was improvement with service and the vehicles. I wish I had never changed. Poor service, poor mechanics.
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ID
#1465937 Review #1465937 is a subjective opinion of poster.
Service
Autonation Chrysler Jeep Arapahoe Repair
Cons
  • Poor quality of jeep product
  • Since all the issues just not happy with the vechile
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

This dealership experience has been horrible, do not buy or service your vehicle here!!

I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his *** to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.
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ID
#991943 Review #991943 is a subjective opinion of poster.
Location
Englewood, Colorado
Product
2012 Jeep Grand Cherokee Car
Cons
  • Unable to reach anyone at corporate office
  • Sales department
  • Finance department not returning phone calls
Reason of review
Poor customer service
Preferred solution
$180 per day for loss due to not being able to work and change transaxle fluid.

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