Christopher U Aoh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Burn job dealership

I've been burn by crooks of bad business I purchased a suv told the sales employee that the suv has problems and that they would fix the engine problems that was a lie after lies with a lot of managers. The engine problems left me and my wife strained in another state we are both disabled. I recently lost my father and little brother. I couldn't even go to my dad's funeral because of unsafe $23,000 vehicle from autonation this story it so long for a review but a news station maybe people would understand that autonation are crooked
View full review

Preferred solution: For them to let me buy the suv for $10,400 bbk and to fix the engine. not for they burn me $23,000 broken down vehicle that i only had for 7 months

User's recommendation: I recommend out of 5 stars would be negative 5 stars

Suzanne P Fhs

Jeep service sucks!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a new jeep at the beginning of November. The backup camera was replaced at the end of November. The radio and phone would lock up and the uconnect didn't work. I was told at the end of December that I needed a new radio and that should fix everything. As of today I still don't have the new radio! I am driving a brand new vehicle that isn't working correctly. I'm certain that if I wasn't making my car payment they wouldn't be very happy. Well neither am I! I left ford to come to Jeep because there was improvement with service and the vehicles. I wish I had never changed. Poor service, poor mechanics.
View full review
  • Since all the issues just not happy with the vechile
  • Poor quality of jeep product
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

map-marker Englewood, Colorado

This dealership experience has been horrible, do not buy or service your vehicle here!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his *** to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.
View full review
  • Service department
  • Unable to reach anyone at corporate office
  • Finance department not returning phone calls
Reason of review:
Poor customer service

Preferred solution: $180 per day for loss due to not being able to work and change transaxle fluid.

Brands Related to Autonation Chrysler Jeep Arapahoe

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article