Christopher U Aoh

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#5182351 
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Burn job dealership

I've been burn by crooks of bad business I purchased a suv told the sales employee that the suv has problems and that they would fix the engine problems that was a lie after lies with a lot of managers. The engine problems left me and my wife strained in another state we are both disabled. I recently lost my father and little brother. I couldn't even go to my dad's funeral because of unsafe $23,000 vehicle from autonation this story it so long for a review but a news station maybe people would understand that autonation are crooked
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Loss:
$13

Preferred solution: For them to let me buy the suv for $10,400 bbk and to fix the engine. not for they burn me $23,000 broken down vehicle that i only had for 7 months

User's recommendation: I recommend out of 5 stars would be negative 5 stars

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Suzanne P Fhs
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#1465937 
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Jeep service sucks!

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2.2
I purchased a new jeep at the beginning of November. The backup camera was replaced at the end of November. The radio and phone would lock up and the uconnect didn't work. I was told at the end of December that I needed a new radio and that should fix everything. As of today I still don't have the new radio! I am driving a brand new vehicle that isn't working correctly. I'm certain that if I wasn't making my car payment they wouldn't be very happy. Well neither am I! I left ford to come to Jeep because there was improvement with service and the vehicles. I wish I had never changed. Poor service, poor mechanics.
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Cons:
  • Since all the issues just not happy with the vechile
  • Poor quality of jeep product
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Englewood, Colorado
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#991943 
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This dealership experience has been horrible, do not buy or service your vehicle here!!

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1.2
I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his *** to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.
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Cons:
  • Service department
  • Unable to reach anyone at corporate office
  • Finance department not returning phone calls
Reason of review:
Poor customer service

Preferred solution: $180 per day for loss due to not being able to work and change transaxle fluid.

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