AutoNation Chrysler Dodge Jeep RAM Southwest

Hours, time, and money wasted! I would not recommend this dealership to anyone.

BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as a customer. Don't waste your time with this dealership.

I spent several days negotiating the purchase of a 2022 GMC Sierra 3500 Denali. Before I ever paid for a third-party inspection, I had already informed the dealership that I intended to move forward with the purchase.

The only remaining issue was correcting the tax calculation on the paperwork.

Because I was committed to buying the truck, I paid $173 out of my own pocket for a third-party inspection. I also reviewed service records, obtained repair invoices, verified tax information directly with Mississippi authorities, and worked through financing and shipping details.

After the inspection was completed and the truck was returned to the dealership, I waited for the corrected paperwork. Approximately two hours after the truck returned from the inspection that I paid for, I contacted the dealership again regarding the tax correction.

I was then told that another customer was looking at the truck in the showroom and was instructed to go ahead and sign the paperwork as it was, with the understanding that the tax issue would be corrected afterward.

I followed that instruction.

At that point, I believed the deal was done. I had already agreed to purchase the truck, paid for an inspection, completed my due diligence, and signed the paperwork.

I went to bed believing I had purchased the truck.

The next morning, I was informed that the vehicle had been sold to the person looking at it in the showroom right after it returned back from the third-party inspection that I paid $173.

What makes this experience so frustrating is that I had already agreed to purchase the truck before paying for the inspection, spent my own money performing due diligence, and was actively attempting to complete the transaction.

If another buyer was actively purchasing the vehicle, that should have been clearly communicated before I was instructed to proceed.

I understand that dealerships can sell vehicles to other buyers. What I do not understand is why a customer who had already agreed to purchase the truck, paid for an inspection, and was actively waiting on the dealership to correct the taxes on the paperwork would be encouraged to continue moving forward while another deal was apparently being worked out.

This was one of the most disappointing vehicle-buying experiences I have ever had.