AutoNation Chrysler Dodge Jeep RAM North Richland Hills Reviews | autonationchryslerdodgejeepramnorthrichlandhills.com @ Pissed Consumer

New Reviewer

Jan 17, 2022 Terry M Ude

Refund of warranties

3.0

My husband had a 2019 Grand Cherokee and thoroughly enjoyed it. He recently passed and I sold the vehicle. I had gone into the dealership on 9-30-2021 to take my 2015 Cherokee Latitude in for service due to a recall. While there, I went to the Finance Dept. and spoke...

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1 comment

Jan 17, 2022 Pedro L Efg #2118338

I also a few years ago had a awful experience with Autonation in Orlando, Florida by the airport. I would NEVER go there again or recommend them. Once you buy and drive off the lot, they will never recognize you again.

Reply

0 0

ID

#3266042

Location

North Richland Hills, Texas

Pros

No response

Cons

No response or followup

Preferred solution

Let the company propose a solution

New Reviewer

Jul 20, 2020 DENA O Anh

I don't have my financial paperwork yet!

1.8

When I signed all the paperwork required to purchase my used 2018 Jeep Renegade, they said that they would email all my paperwork to me, but I haven't received my financial paperwork at all. I drove back up there twice and nobody could get it to me. I work two jobs and I can't get up there to the car dealership often and why should I have to keep wasting gas to keep turning up empty handed. Will somebody help me get all my paperwork I signed??

User's recommendation: No because once you buy a car, there's no good customer service.

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ID

#2069000

Location

North Richland Hills, Texas

Pros

Ok salesmens

Cons

Didnt email paperwork to me
No fax

Preferred solution

Deliver product or service ordered

New Reviewer

Dec 19, 2018 Tom M Twh

Love Jeep GC - Really Dislike this Dealer...

2.5

I just purchased my fourth Jeep Grand Cherokee. Used the Costco car program and ended up connected to AutoNation Jeep in North Richland Hills, TX. The price we arrived at was fair and I completed the purchase. EVERYTHING after that was root-canal-painful... This dealership is Exhibit A for why car dealers have a bad reputation. Missed commitments, no response to emails/calls. The ONLY thing they respond to is threats (gee, isn’t that fun as a consumer...). I give up... I’ll continue to buy Jeeps, but your brand is being tarnished by this dealership. - XM/UConnect should have 1 year free trial periods. My new car had none and, only upon complaining did I receive 3 months. - Agreement to install trailer hitch at “cost” has not been honored. - After-market phone gadget that had been installed (I did not notice this until a week after purchase. Was not told about it) has not been explained. - Salesperson has gone non-responsive

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ID

#1428391

Location

Fort Worth, Texas

Reason of review

Not as described/ advertised

Loss

$1000

Preferred solution

Let the company propose a solution

Location	4/5
Diversity of Products or Services	3/5
Warranty	3/5
Value for money	2/5
Price Affordability	2/5

AutoNation Chrysler Dodge Jeep RAM North Richland Hills

AutoNation Chrysler Dodge Jeep RAM North Richland Hills Overview

Rating Details

Contact Information

Refund of warranties

I don't have my financial paperwork yet!

Love Jeep GC - Really Dislike this Dealer...

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