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Told one thing, but in realty it was not so....

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Autonation Chrysler Dodge Jeep Ram And FIAT Of Johnson City - Told one thing, but in realty it...
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I delivered my 2005 Dodge 3500 Ram truck at the dealership for diagnosing on July 29, 2019. I was told that the cost would be $955.70 and that these repairs would fix my problem. The cost seemed high, but this was a dealership and they are usually higher than average for any area. I agreed to the suggested repairs and confirmed that this would indeed fix my problem. I picked up my truck on August 1, 2019. Within the hour after pickup the problem returned. I called the dealership and was told to bring my truck back in on August 12, 2019 at 10:30 am. I received multiple reminders of this appointment and arrived early on August 1, 2019. After a few minutes the service adviser, Matt Luetjen, told me I would have to come back in a couple days as their tech was busy repairing other vehicles. I made a complete adjustment to my work day on August 12th to accommodate the dealership requirements only to be told to come back later. At this point I asked to see a manager. After waiting 30 minutes or so I was told the service manager, Treb Faulkner, was available. I told him my situation and he offered to try and get my truck in for service today, but I informed him that I had lost confidence in their abilities and would like a refund on the past work that did not solve my problem. I was never given old parts back, as is the custom at many other repair shops, and I agreed to pay their cost for the parts they installed on my vehicle, but expected a refund on the labor charge. The service manager told me he would not be refunding any monies. Later in the day I received an email from this same service manager offering a 10% reduction on whatever might be required to repair my issue. If the service adviser Matt had told me they think the indicated repairs would fix my problem, I would not be so offended. Matt said the repairs offered at $955.70 would fix my problem. My invoice number is 965404. Don't waste your time with these folks.
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Loss:
$995
Cons:
  • Misleading information
  • Poor customer service
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

3 comments
Guest

What is the matter with the truck ?

Guest
reply icon Replying to comment of Guest-1779589

The reason I took the truck in was because the pre heat indicator on the dash stayed on for hours and the truck would not start.

Guest

You never told us the problem that brought you in and removed $955.70 from your pocket. A 15 year old truck could have just about anything wrong ; sounds like the trouble was misdiagnosed.

Your offer to pay for the parts was fair and reasonable. Not knowing any more about the symptoms I'm afraid I can't be of much use.

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