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Told one thing, but in realty it was not so....

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Autonation Chrysler Dodge Jeep Ram And FIAT Of Johnson City - Told one thing, but in realty it was not so....
I delivered my 2005 Dodge 3500 Ram truck at the dealership for diagnosing on July 29, 2019. I was told that the cost would be $955.70 and that these repairs would fix my problem. The cost seemed high, but this was a dealership and they are usually higher than average for any area. I agreed to the suggested repairs and confirmed that this would indeed fix my problem. I picked up my truck on August 1, 2019. Within the hour after pickup the problem returned. I called the dealership and was told to bring my truck back in on August 12, 2019 at 10:30 am. I received multiple reminders of this appointment and arrived early on August 1, 2019. After a few minutes the service adviser, Matt Luetjen, told me I would have to come back in a couple days as their tech was busy repairing other vehicles. I made a complete adjustment to my work day on August 12th to accommodate the dealership requirements only to be told to come back later. At this point I asked to see a manager. After waiting 30 minutes or so I was told the service manager, Treb Faulkner, was available. I told him my situation and he offered to try and get my truck in for service today, but I informed him that I had lost confidence in their abilities and would like a refund on the past work that did not solve my problem. I was never given old parts back, as is the custom at many other repair shops, and I agreed to pay their cost for the parts they installed on my vehicle, but expected a refund on the labor charge. The service manager told me he would not be refunding any monies. Later in the day I received an email from this same service manager offering a 10% reduction on whatever might be required to repair my issue. If the service adviser Matt had told me they think the indicated repairs would fix my problem, I would not be so offended. Matt said the repairs offered at $955.70 would fix my problem. My invoice number is 965404. Don't waste your time with these folks.
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3 comments
#1779589

What is the matter with the truck ?

#1779729
@PissedConsumer1779589

The reason I took the truck in was because the pre heat indicator on the dash stayed on for hours and the truck would not start.

#1779361

You never told us the problem that brought you in and removed $955.70 from your pocket. A 15 year old truck could have just about anything wrong ; sounds like the trouble was misdiagnosed.

Your offer to pay for the parts was fair and reasonable. Not knowing any more about the symptoms I'm afraid I can't be of much use.

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ID
#1621985 Review #1621985 is a subjective opinion of poster.
Service
Autonation Chrysler Dodge Jeep Ram And Fiat Of Johnson City Truck Repair
Cons
  • Misleading information
  • Poor customer service
Reason of review
Not as described/ advertised
Loss
$995
Preferred solution
Price reduction