Automotive Solutions Reviews
2 TOTAL REVIEWS
Incorrectly Installed Viper 5901 System
Brought a new Viper 5901 system in for Automotive Solutions (located at 6549 Joan Dr. in Belvidere, Illinois) to install on my light truck. They installed it but couldn't get the remote start working. After working at it for four hours, they blamed it on my "bad Viper unit." So I took it to another installer and found that Automotive Solutions had incorrectly installed the power to the unit and the unit's connection to the vehicle's computer. After the other installer corrected the problems, the remote start worked fine. Unfortunately, I had to pay to have the same Viper system installed twice.
Machesney Park, Illinois
Automotive Solutions Cambridge
I had an issue with some parts on my vehicle and the company's manager made all attempts to remedy the problem. He was able to work through the issues with the supplier. I would recommend all customers to keep all the communications open and attempt to rectify any problem with a clear head. The car and garage industry usually make all attempts to help the customer and through co-operation and understanding, there is always resolution. My car is running well and I have no concerns. If you have any complaints and feel "pissed off" I would suggest you be supportive of your garage as they are usually trying to do their best and sometimes need a little time to rectify the problem.
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