Automotive Avenues

To Prospective Automotive Avenues Customers,

I am sharing my recent experience with Automotive Avenues in the hope that it provides clarity for potential buyers. Unfortunately, my interactions with this dealership were frustrating and disappointing, affecting my family and me on multiple levels.

My relationship with this dealership began during the COVID-19 pandemic when my wife purchased a Cadillac XT5.

We noticed some issues with the vehicle soon after leaving the lot, but the dealership addressed these concerns during a follow-up visit. We considered this a fair exchange given the excellent price of the SUV and were willing to manage minor repairs ourselves. Despite the distancenearly an hour and forty minutes from our home in North Jersey to Wall, NJthis initial experience led us to trust the dealership enough to return for future purchases.

In October 2024, we decided to explore Automotive Avenues again due to their advertised pricing, as I was looking to purchase multiple vehicles for my business. I initially test-drove a Porsche Taycan and was impressed enough to begin the purchase process.

However, due to recent hurricanes impacting my loan officers availability, processing through Navy Federal Credit Union was delayed by approximately two weeks. Despite the delay, I maintained communication with the dealership. However, as we neared closing, I learned the Taycan had been flagged as a "lemon" on its titlea detail that had not been disclosed to me earlierand Navy Federal does not finance vehicles with a lemon designation.

Determined to proceed with a purchase, I identified another Porsche Taycan through Automotive Avenues. However, a Carfax report later revealed this vehicle had been in multiple accidents and had recalls on its record, again causing me to withdraw from the transaction.

Ultimately, my wife and I selected two other vehicles: a 2024 Cadillac Lyriq and a 2024 BMW M60. After discussing financing with our sales representative, Dan, we arranged for the BMW to be financed through my personal credit and the Cadillac through my business credit.

This process, however, was riddled with inefficiencies and miscommunication. Despite multiple requests, Dan and the finance team sent incorrect purchase orders to my bank four times, leading to significant delays. After weeks of back and forth, I finally received the correct purchase orders and promptly confirmed with Dan that both vehicles would be ready for pickup on Saturday, the 26th, with payment made via a certified check.

Upon our arrival at the dealership, I discovered Dan was not on-site and had not informed me beforehand.

Attempts to reach him by phone went unanswered; he only responded to texts, directing me to finalize the sale with a different salesperson, Derrick. Unfortunately, the confusion only deepened. Derrick, who was unaware of the status of my purchase, began to investigate the vehicles whereabouts, when another salesperson interrupted to announcewhile laughingthat the Lyrice I had arranged to purchase had already been sold.

This revelation was unexpected and disheartening. Derrick suggested I consider other vehicles in their inventory, but as I expressed frustration and sought clarification, another salesperson entered the conversation and began speaking to me in a condescending manner.

This individual repeatedly implied that the issue was my failure to place a hold on the vehicle, which I found both inaccurate and disrespectful.

At this point, I requested to speak with a manager, hoping to resolve the matter. A representative, who had not introduced himself, approached and began addressing my wife and me in a similarly dismissive and unprofessional tone. When I finally halted the conversation, he identified himself as Noah, the General Manager, but only after escalating the tension by attributing the situation to us. He left the conversation abruptly, leaving me feeling unsupported, misled, and humiliated in front of other customers and representatives.

This experience was deeply frustrating for several reasons, including the lack of transparency and professionalism throughout the process.

Dan, who had repeatedly assured me that everything was in order, neglected to secure the vehicles and was unavailable on the day of pickup. Furthermore, multiple inaccuracies in paperwork forced us into unnecessary back-and-forths, requiring repeated adjustments to financing arrangements. In addition to these setbacks, I incurred multiple expenses: temporary insurance policies, out-of-state travel to secure the certified check, and time and effort coordinating with my bankonly to arrive and discover the car had been sold.

The entire process left me feeling that my concerns were dismissed and that I was spoken down to by sales and management.

I am disappointed in the lack of accountability and professionalism from a team I had initially trusted. Given this experience, I cannot, in good faith, recommend Automotive Avenues to anyone seeking a respectful, transparent, and professional car-buying experience.