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| map-marker Gig Harbor, Washington

Zero ethics

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Automax Ford - Zero ethics
Automax Ford - Zero ethics - Image 2
If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you, I'd waited over a year for my order. Because I was paying cash, I asked Keith to send me the final numbers on the Bronco so I could bring a cashier's check when I signed the papers. Immediately, I was told that Killeen Ford now automatically adds on items to "every" vehicle they sell. $1,899 - GPS Theft Protection $999 - Windshield Protection $999 - Tire and Wheel $699 - Paint and Interior Protection $699 - Paintless Dent Repair I immediately responded to the price sheet and asked for the items to be removed as I did not want them. I've purchased many new vehicles, and I've never been required to buy the scams. I then got an email from Craig Brown, the Sale Manager, stating that he'd revised the numbers but "typically the C-bond windshield protection and GPS are installed at the time of pre-delivery process." He'd removed everything but the APEX GPS because it's a "hard add and will be installed at said time." He follows that up with, "If I can't earn your business, I completely understand." Now, I've waited over a year for my Bronco, so to walk away because we can't make a deal isn't an option, and he knew it. He also would have loved for me to walk because he would have put my Bronco on his lot and sold it the same day for at least $20K more than MSRP as their previous Broncos sold on the lot were listed at $15-$20K over recommended value. On the day of signing, we show up, and of course, Craig is nowhere to be seen. I'd called out how greedy Killeen Ford was and how they, and other dealers, should be ashamed of taking advantage of consumers to make an extra buck. The finance person comes out, introduces himself, and calls us back for signing several minutes later. Because it's a cash deal, it should be simple, right? Wrong Killeen Ford still needed to make some money off me since I was paying MSRP, AND APEX GPS, which was a scam. When I handed him the check, he acknowledged that the amount of the check didn't match his numbers. He then typed on his computer and told the guy he was training that he'd "fixed it, see?" I then asked what he'd changed to make the numbers match. He began to stutter and beat around the bush. I then found out through his lies that he'd changed the MSRP so that the taxes matched as the tax amount Craig told me was higher than it should have been. Rather than charging me the proper tax amount, he increased the MSRP so that the tax amount would match, and my check matched their system. While there was only a $10.86 difference, I was pissed that he'd move numbers around to make the extra $10.86 rather than refund the amount to me. I told him that since he's finance, his numbers are what should be accurate. I understand mistakes happen but to deliberately change numbers without me knowing is entirely unethical. After calling it out, he began to panic and make excuses. Ten minutes later, I finally got him to acknowledge his actions. I then told him that the numbers had to match and that if I owed more or less than what I should be paying, I expected that to match what the deal should have reflected. He finally asked his supervisor, and they'd have to cut a check and mail it with a refund. Whether it's Killeen Ford or another dealership, read EVERYTHING, and don't let them intimidate you into buying crap you don't want. While I shouldn't have paid for the APEX GPS junk, I wasn't going to give up the year I'd waited on my Bronco, and I damn sure wasn't going to allow Craig to make money off of my car because he's greedy and dishonest. GO SOMEWHERE ELSE!
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User's recommendation: Find another Ford deaership if you want to protect your moneyt,.

Richard A Exq

Charged for service refused, and service not needed or required

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Do Not due business with Automax Ford Service Center! On Oct 5, 2018 I Took my truck in because of a check engine light, It took them two weeks to actually fix the issue. Kristopher Dearing was the service adviser. After the first week, they had stated it was fixed, I paid the bill of $2809.00 . They apparently could not find the trouble based on the codes, so they just kept replacing parts until the check engine light went away. They even recommend a total tune-up on a truck with less than 50,000 miles, This cost $211 alone for 8 spark plugs and wires, and another $460 for labor, when the service for a tune-up is not due until 90,000 miles. They charged $125.57 for a so called fuel induction service, that consisted of a $35.00 charge for a can of spray cleaner, and labor. This after I told them it was a waste of money and I don't want it. Thank you Kristopher Dearing. My truck had the bump/slip driveshaft issue that is listed under a Tech bulletin. Not only did they overcharge to fix the issue @ $309.00 ,but they actually charged a $115.00 diagnostic fee. When I picked up the truck, I could not even make it out of the dealership when they check engine light came back on. They kept my truck another week, finally I requested to speak to the supervisor , David Stillsen who said the issues I had were over his head, and advised me to speak to David Brewer. Mr Brewer agreed that I should not have needed a full Tune-up, and agreed to refund the cost of the labor for the tune-up. During our conservation , I leaned they had driven my truck to Nolanville and back but I had 52 miles extra on my truck, which is more than a round trip to and from Nolanville. He also told me 3 people did the test drive. The person in the rear seat got grease all over my door and seat and literally broke the door latch in half. The did not tell me about the damage, and I ended up taking it back just to fix the damage which Mr. Forte another service supervisor agreed to fix for nothing. According to David Brewer the final issue with my truck was a folded over gasket that was sucking air, which I simply did not believe. I did not get the refund as promised, and went to speak to the General Manager, ( apparent they have 3) and ended up speaking to James Bilello Sales Manager who indicated he did not have the authority to refund any money without first speaking to a General Manager and the owners. This went on for over 4 months, and more visits. I learned Mr. Brewer had been fired during my first visit with Bilello. During my second visit with Bilello he filed out paperwork to request the $460 refund, but I never received it. This dealership will promise the moon, but beware they are not going to do anything to fix any customer service issues. They kept telling stories, in the hope I would go away. Do not bring a vehicle to Automax for anything other than warranty repair, they are unethical and will do and say anything to separate you from your money to including doing things you told them not to do.Looks Like I will need to take them to small claims court if I expect to resolve this issue to my satisfication . Finally, I actually took my truck over to Johnson Brothers in Temple Texas @ a cost of $185 to make sure Automax had actually replaced the parts they claimed they replaced, When it came to verifying the fuel induction service, I was told there is no way to determine when such a service is need, that it is recommend based on miles, and that there was no way to determine if it had actually been done. Do Not trust these people to deal with you in any honest or professional manner. The US Army should put this place of limits for all Soldiers.
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  • Excess miles for road test
  • Damaged my vehicle
  • Being charged for work not necessary
Reason of review:
overcharges, charge for work refused, and charged for unnecessary work

Preferred solution: Full refund

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