by FlamboyantFlatCoatRetriever #1572060
Perhaps it's a woman thing but I feel it's more work than I want, could I please return it? Just received it yesterday & know it's not for me. (28 received it ) Thank you, sharon anderson 480 544 1317 email@example.com
Skim-A-Round - Does not work as advertised
by AccidentalCollie #1549523
it sucks a big rip off you took my hard earned 30 bucks you guys should be investigsted i am going to contact my news station and let them know they will look into it
by PissedConsumer1558753 #1558753
Bought two of these things. They did not fit my skimmer. I did finally get to customer support. The guy told me that since the 15 day trial period expired I could not get a refund. He told me to take a hacksaw (or similar) to my brand new $30,000+ in-ground pool to make...
Skim-A-Round - Skimmer basket too tall.
by spanishshark #15112362.0
After receiving the basket, it turns out it is too tall for my skimmer. I did some research and it seems there are a lot more customers with this same problem so it is not just me.
I tried contacting their customer service several times only to be placed on hold for long periods of time and getting disconnected with a recording telling me they are closed when in fact, I was calling within the days and business hours they posted as open. It was 11:00 AM EST. time Wednesday the last time I called.
I have sent them a report through their customer service dept. and I'm presently waiting for a response.
by spanishshark #1510076
After reading more reviews I'm starting to see that this is a much greater problem. Seems like there are a lot of people with the same problem, the Skim-A-Round is too tall!
Skim-A-Round - Horrible Custome Service
by FALSEGalapagosTortoise517 #1550591
Package lost by Fed X and told by customer service rep nothing they can do. When I informed him Fed X said only the shipper can file a claim, no response, no refund, no help.
Buyer Beware. I am guessing their after the sale support is just as bad if you have a problem.
by BizarreGalapagosTortoise868 #13070181.0
I have purchased many of your products, in fact all the products I have are Hayward. You have lost me as a customer for ever. Your products do not stand up. Final straw was today ... evac pool cleaner died after only a couple of years. But past warranty and an sure you...