Resolved
leanna l Gsf

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Verified Reviewer
| map-marker Long Beach, California

Resolved: We lost our license in a move and they want us to pay $1200 for a new one

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Updated by user Feb 23, 2022

Company fixed the issue and I have been provided with product replacement. We finally found the original license, and then a few weeks later offered us an upgrade to our existing license..

Updated by user Feb 23, 2022

Automated packaging decided to send us a free license, but only after we eventually found our current license when we unpacked the last of our boxes from the move. We have not received the new license, but it is an upgrade and should offer us more functionality.

Original review Jan 24, 2022
We bought the machine new and have used it for years. Upon our recent move somehow the key got lost. Now we have a 25k piece of equipment that is useless and they want us to pay for the license key again. We already bought it.
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Loss:
$1200

Preferred solution: Deliver product or service ordered

User's recommendation: buyer beware, they will not make ownership easy

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