AutoLux New York

Purchasing a car from Autolux has been an absolute nightmare. I bought a 2021 Dodge Charger Scat Pack from them on October 4, 2024, and have faced nothing but problems since day one.

Heres what you need to know before considering doing business with this dealership:

Major Safety and Mechanical Issues:

Severe shaking while braking was reported just weeks after purchase, requiring immediate replacement of brake rotors and pads. Despite being promised high-performance Dodge-specific parts, the issues persisted. After the "repairs," my car screeched and was unsafe to drive. A local mechanic later confirmed that the parts had been improperly installed and were of low quality, resulting in additional damage and requiring out-of-pocket emergency repairs ($458.51), which Autolux refused to reimburse.

Lack of Communication and Accountability:

I had to wait weeks to receive my license plates, leaving the car undrivable after the temporary plates expired.

Autolux provided no clear explanation or timely resolution. The dealership continuously delays responses, requiring me to follow up relentlessly. Their tone has often been dismissive and exasperated, leaving me to feel unheard and disrespected.

Blaming the Customer:

When the car was brought to Elite Mitsubishi (their approved service center) on December 23, 2024, I was told the brake damage was due to driving with the emergency brake engaged. This was blatantly incorrect, as confirmed by my NJ mechanic and my own experience.

Despite evidence to the contrary, including detailed explanations and professional assessments, Autolux and their service center refused to take responsibility.

Poor Customer Service:

Every step of this process has been a fight to get answers, repairs, and basic customer service. Autolux seems more interested in wearing down customers with delays and excuses than addressing issues with care and professionalism.

Advice to Potential Buyers:

If you value your time, money, and sanity, do yourself a favor and look elsewhere for a used car. The stress, financial burden, and lack of resolution Ive endured are not worth it. Autolux refuses to take accountability for their mistakes, blames the customer for issues caused by their incompetence, and fails to prioritize safety or satisfaction.

Save yourself the grieffind a more reputable dealership.

This has been a horrific car-buying experience.

I cannot stress enough how disappointing and infuriating it has been to deal with Autolux. Avoid them at all costs.