Undelivered for 3 weeks

a package was sent to us from a company in Manila. The package was addressed to our Corporate name but with the same address and contact number. The delivery man did not have the initiative to CALL our company. If he did, he would have reached our office without losing time and effort. The package was returned to Manila less than 24 hours before we called to follow-up. We requested them to have the item sent back to Cebu. They declined unless we PAY!!! cOMPANY POLICY DAW. Question: what kind of CUSTOMER SERVICE policy does LBC have? They did not even care to CALL where we are located and they make us pay for their inefficiency! Delivery information clerk, Mario Hereminio, had no customer service and showed no willingness to assist except impose company policy, and was curt in the way he answered . When we asked to speak with the delivery manager, ELMON DIONES, he did not even want to answer our call...although it was very obvious that he was around. Sad to say your personnel severly lacks training on how to properly service your customers! From manager down to delivery man!!! What does HARI NG PADALA stand for? Lousy service?
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ID
#403583 Review #403583 is a subjective opinion of poster.
Location
Cebu City, Cebu

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